HVAC Technical Support

CaptiveAire•Bedford, PA

2d•Onsite

About The Position

Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems. Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Mission: to provide the highest quality products and service to our users at the lowest possible price. Strong commitment to the development of our employees, including continuous education opportunities like product specific training, and company developed technical videos. Job Description: This is not a remote role Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff. Handle parts order calls and emails including part look up, part identification and part order processing. Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email. Must demonstrate excellent customer service and a professional demeanor at all times. Log results of all calls into job service notes. Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed. Follow up on customer inquiries to ensure job completion and customer satisfaction. Approve and process warranty orders as needed. Complete special projects and training as requested by management.

Requirements

Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)
Must know how to thoroughly read electrical schematics.
Strong customer service skills.
Ability to work under pressure and multitask.
Ability to professionally communicate both verbally and written.
Must be proficient on computers.
Good problem solving skills a must.
This is an in-office role, not remote.

Responsibilities

Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
Handle parts order calls and emails including part look up, part identification and part order processing.
Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
Must demonstrate excellent customer service and a professional demeanor at all times.
Log results of all calls into job service notes.
Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
Follow up on customer inquiries to ensure job completion and customer satisfaction.
Approve and process warranty orders as needed.
Complete special projects and training as requested by management.