HVAC Technical Trainer

Hurley & David•Longmeadow, MA

About The Position

Harp Home Services in Windsor, CT and HD Air in Springfield, MA are seeking an dynamic, experienced HVAC Technical Trainer to join our team! Harp and HD Air are trusted names in plumbing, heating, air conditioning, and electrical, offering unmatched levels of customer service and technical expertise. Our employees are the core of our business, and our people-first culture ensures that we can deliver on the Harp/HD Air guarantee with each employee and customer who we service. We believe that happy employees = happy customers! We offer competitive compensation, consistent, year-round work, professional and personal growth, wellness, and a fun, friendly work environment. The HVAC Technical Trainer is responsible for providing technical support as well as design and conduct training & development programs to improve individuals and organizational performance. The role determines training objectives, and assesses technical needs through surveys, interviews with employees, and consultation with managers. The trainer role requires technical expertise, excellent customer service, strong problem solving skills, ability to address and complete customer concerns and the concerns of our HVAC technicians in a timely manner. Strong organizational skills are required. The ideal candidate needs a minimum of 7 years HVAC service experience with 5 years of Training and Development experience.

Requirements

Minimum 5 years HVAC training and development experience - REQUIRED
Minimum 7 years HVAC Service experience - REQUIRED
High school GED or equivalent
EPA Certification - REQUIRED

Responsibilities

Writes training programs, including outlines, text, handouts, and tests.
Offer specific technical training programs to help workers maintain or improve job skills.
Lectures class on safety, installation, programming, maintenance, machinery, and equipment, following outline, handouts, and texts.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Administers written and practical exams and writes performance reports to evaluate trainees' performance.
Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
Conducts course feedback evaluation to determine measurements of training success or areas of improvement.
Develop alternative training methods if expected improvements are not seen.
Evaluate training materials used for instruction, such as outlines, texts, or handouts.
Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
Monitor training costs and prepare budget reports to justify expenditures.
Design, schedule, and administer meetings, classes, and demonstrations to conduct training.
Devise programs to develop maximum potential among employees in lower-level technician positions.
Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.
Provide support on nights and weekends to technicians that are running into technical difficulties and coach through diagnostic if needed, or discuss what issue could be.
Ride-a-longs for training.
Provide assistance and site visit if needed for customer concerns on technical inquiries after multiple warranty or callbacks.
Monitor and record tool Co-Op program.
Maintain policies in accordance with our Program.