HW Commodity Specialist, InfraOps Planning & Sourcing

Amazon • Herndon, VA

1d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost
cloud platform that powers thousands of businesses in over 190 countries. AWS’
Infrastructure Supply Chain & Procurement (AIS) organization works to deliver
solutions to source, build, and maintain socially responsible data center supply
chains. We are a team of highly-motivated, engaged, and responsive professionals
who enable the core sustainable infrastructure of AWS. Join our team and be a
part of history as we deliver results for the largest cloud services company on
Earth! We seek an Inventory Planning Support Tech in the data center operations
space.

We are looking for a results-oriented individual to support the inventory
planning teams in ensuring a high level of spare part availability. You will
work daily with operation teams to manage server/networking ticketing queues and
coordinate transfers of inventory between sites and countries, ensuring timely
completion. In this role, you must be a self-starter, possess strong verbal and
written communication skills. You must be detail-oriented and work independently
to generate quality outputs in an ambiguous environment. You must have a
professional demeanor and communicate appropriately with people at every level, from technicians to upper management.

Operating in a fast-moving environment, you will be required to work
autonomously, taking complete control and responsibility for achieving
downstream part availability. This role provides an opportunity to develop
original ideas, approaches, and solutions in a competitive and ever-changing
business climate.

You will be part of the AWS Supply Chain team working with Global Stakeholders,
Data Center Operation, TPMs, and System Engineers to address inbound tickets
within a 3-day SLA. Our Inventory Planning Support Tech, at times, will be the
first point of contact for our Infra-Ops teams globally. In this role you will
communicate often with operational teams who require guidance or deep dives
associated with part availability, part allocation details, and statuses of
tickets pending triage.

Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.

Requirements

• High School diploma or equivalent
• 3+ years of supply chain, inventory management or project management experience, or Bachelor's degree or equivalent
• Experience managing work and priorities through a ticketing system
• 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
• Experience with MS Office Professional Suite and excellent working knowledge of MS Excel

Nice To Haves

• Bachelor's degree in business, logistics, supply chain management, or a related field
• Experience in procurement, supply chain, inventory management, contract management, lease administration or operations
• Experience testing hardware/mechanical sub-components, research and data analysis skills, and/or Printed Circuit Board (PCB) layout best practices
• Experience in warehouse or logistics
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience in technical support, or experience working with customers with a passion for delivering exceptional service and experience with automation and any version control tools
• 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience

Responsibilities

• Triage inflow and outflow of break/fix tickets for the Global Inventory Planning team. Validate ticket part request against bill of material. Update and reassign pending break/fix tickets with part recommendations.
• Monitor and review inbound purchase order data, track inbound deliveries and ensure logistics receiving accuracy within the inventory management and financial systems.
• Engage Logistics teams regarding inventory discrepancies and obtain an estimated part delivery time to site.
• Log delivery issues into a tracker for fulfillment/ordering escalation and resolution.
• Monitor report, to update ticket coding inaccuracies and update delivery status, tracking details, and ETAs within ticket.
• Interface with Global Planning team members regarding part availability and ticketing trends.
• Work closely with global Logistics teams for domestics and international inventory part transfers.
• Provide updates and feedback to internal and external teams on a daily basis.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Respond promptly to customer inquiries.
• Sustain productivity metrics while managing multiple assignments at once, deal with ambiguity and rapidly-changing priorities.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED