Hybrid Member Support Representative
About The Position
Are you someone who loves helping others and thrives in a fast‑paced environment? Join our team as a Member Support Representative in our 24/7 contact center and build a strong foundation for a long-term career. If you're friendly, reliable, and eager to learn, we’d love to meet you. What You’ll Do As a Member Support Representative, you’ll be the friendly voice our members rely on. You will: Be the first point of contact, providing helpful, empathetic support to members. Answer questions and guide members through our products and services with confidence and clarity. Navigate multiple systems while staying engaged and attentive to members’ needs. Support everyday banking activities, including savings, checking, loans, credit cards, and IRAs. Recommend products and services that genuinely fit members’ goals—no pressure, just great service. What We’re Looking For You don’t need prior experience—just the right attitude. You’ll be a great fit if you have: Strong communication skills and a genuine desire to help people. The ability to stay focused, positive, and organized in a dynamic environment. A willingness to learn, grow, and take on new challenges. Why Join Us? You’ll be part of a supportive team where your work truly matters. This role offers: Hands-on training to build valuable customer service and financial skills. Opportunities for career growth across the organization. A mission-driven environment where helping people comes first. If you’re ready to start your career with purpose—and be part of a team that’s committed to your growth—we’d love to hear from you.
Requirements
- Strong communication skills and a genuine desire to help people.
- The ability to stay focused, positive, and organized in a dynamic environment.
- A willingness to learn, grow, and take on new challenges.
Responsibilities
- Be the first point of contact, providing helpful, empathetic support to members.
- Answer questions and guide members through our products and services with confidence and clarity.
- Navigate multiple systems while staying engaged and attentive to members’ needs.
- Support everyday banking activities, including savings, checking, loans, credit cards, and IRAs.
- Recommend products and services that genuinely fit members’ goals—no pressure, just great service.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
