I.T. Intern

BERPL Technologies • Cincinnati, OH

1d

About The Position

I.T. Infrastructure Intern – Summer 2026 Build practical I.T. skills while supporting modern business systems About the Role We’re looking for an IT Infrastructure Intern to support day-to-day operations across our core systems and end-user environment. You’ll assist with device setup, troubleshooting, access management, basic network and server support, documentation, and IT projects—gaining hands-on experience with modern infrastructure tools and practices.

Requirements

• Currently pursuing an Associate’s or Bachelor’s degree in IT, Computer Science, Cybersecurity, MIS, or similar
• Familiarity with Windows (and ideally macOS) troubleshooting basics
• Understanding of basic networking concepts (IP addressing, DHCP, DNS, Wi-Fi)
• Strong communication skills and a customer-service mindset
• Ability to document work clearly and follow processes
• Reliable, curious, and willing to learn.
• Strong customer service values, work ethic, and good communication
• Ability to adapt to shifting priorities, demands, and tight timelines
• Commitment to growth, learning, and adopting new technology

Responsibilities

• Provide first-line support for all our family of companies within Berpl Inc.
• Provide technical assistance for PCs, servers, multi-function devices, and phone systems
• Provides initial troubleshooting and follow-up to ensure problems are resolved in a timely fashion
• Ensure the support ticketing system is properly managed and processed.
• Build and deploy Windows client PC desktops and laptops
• PC and phone equipment add/move/changes, cleaning, and repair
• Escalating incidents to the Sr. IT Support Technician and System Administrator
• Maintenance of support documentation and asset tracking
• Working closely with the Sr. IT Support Technician on projects, which include:
• Actively participate in the development and improvement of IT support processes and knowledgebase documentation
• Implementing new and updated management and reporting tools
• Security improvements
• Help manage inventory (asset tagging, tracking, and lifecycle updates).
• Install updates and patches on client PC software, and hardware
• Provide technical assistance for all networks and conference room equipment

Benefits

• Hands-on, real-world experience supporting and troubleshooting I.T. systems, hardware, and software
• Mentorship and guidance from experienced I.T. professionals
• Exposure to cross-functional collaboration with teams across the organization to support technology needs
• Practical experience that strengthens your technical skills and buildsa strong foundation for a career in information technology

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree