I.T. Support Technician

Durango Casino & Resort • Las Vegas, NV

21h

About The Position

Installs, maintains, and supports personal computing devices, point of sale terminals, gaming-related systems and hardware, kiosks, iOS and Android mobile devices and associated peripherals for the organization.

Requirements

• Performs work under direct supervision.
• Handles documented issues and problems, and refers undocumented, complex issues to higher-level staff.
• Typically requires an Associate's degree and 1 to 2 years of experience.
• Computer skills.
• Oral and written communication skills.
• Problem-solving skills.

Responsibilities

• Configure and install hardware and software that supports critical business needs.
• Install and configure Windows OS.
• Install and rollout new desktop hardware.
• Assist with the installation and rollout of new software packages, point of sale upgrades, and gaming system upgrades.
• Set up and connect peripheral equipment, including printers and scanners, and troubleshoot and resolve malfunctions.
• Receive and address service requests from individual end users or from the help desk while meeting service level agreement (SLA) requirements.
• Hardware asset management.
• Maintain inventory of all Windows OS computers and terminals and related parts and components.
• Keep service tickets up to date with progress and notes detailing the repairs and services performed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree