Identity & Access Management (IAM) Operations Associate

Sheetz, Inc • Pittsburgh, PA

23h • Remote

About The Position

Provide end user support and troubleshooting for IAM-related requests and incidents, such as account management, password management, access lifecycles, authentication and authorization throughout access management platforms, entitlement management, and non-employee identity management, across the organization. Assist in maintaining compliance with security policies, implementing process improvements, and support IAM solutions to enhance identity and access operational efficiency.

Requirements

• Associate’s degree in Computer Science, Management Information Systems, Computer Engineering, or related field is required
• Minimum 1 year experience in Identity and Access Management or related field using IAM platforms, solutions, and technologies (SailPoint, BeyondTrust, Saviynt, Delinea, ForgeRock, Ping Identity, Okta, CyberArk, Duo, Entra, Active Directory, etc.) required.
• Previous experience with service management tools and reporting (ServiceNow, Jira, ManageEngine, etc.) required.
• Previous experience maintaining IAM principles within core concepts (Lifecycle Management, Access Management, Identity and Access Governance, and Privileged Access Management) required.

Nice To Haves

• HDI or Cyber Operations, IAM, or similar certification is preferred.

Responsibilities

• Serve as initial technical resource for routine Identity and Access Management tasks, ensuring timely resolution.
• Utilize basic knowledge of IAM Operations processes to participate, support, and assist in the refinement of processes and documentation.
• Monitor IAM systems, processes, and workflows for alerts, trends, or anomalies and escalate as needed.
• Assist in maintaining standard operating procedures (SOPs), workflow documentation, end-user training materials, and job aids for identity operations tasks to deliver consistent and scalable experiences.
• Assist in Implementation, Deployment, and Documentation projects, as assigned.
• Collaborate with senior IAM team members regarding identity-related issues.
• Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree