Identity LCM Architect
About The Position
Looking to make a real impact in the fast-growing world of identity security? Join Veza, the company transforming how organizations manage access through our innovative Intelligent Access platform, and help us shape the future of the industry. You will accelerate customer time to value by expertly coordinating the delivery of onboarding, implementation, integration, and consulting services. In partnership with Veza services and GTM teams, this direct interaction with customers will empower them to quickly and successfully adopt the Veza platform, ultimately strengthening their security posture and driving their business outcomes. By ensuring seamless implementations, you'll play a key role in Veza's rapid growth and customer satisfaction. As a Customer Success Architect - Lifecycle Management at Veza, you will be partnering with our customers to share product expertise, best practices and strategically advise in the fields of identity and security.
Requirements
- BA/BS degree or equivalent experience required
- 5+ years of professional experience in customer success or consulting, working with technical enterprise customers and exposure to Lifecycle Management
- Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity.
- Experience with information security background and supporting CISOs as your primary customer sponsor
- Experience working with at least one major cloud service provider (AWS, GCP, Azure)
- Strong understanding of Identity & Access Management
- Knowledge of Cloud and On-prem architectures
Nice To Haves
- Experience with data platforms such as Snowflake, RDS, Redshift, etc.
- Familiarity with Enterprise SaaS platforms like Salesforce, Microsoft 365, Github, Box, ServiceNow
- Experience with Identity Providers (Okta, AzureAD, Google, Active Directory, etc.)
- Knowledge of Python or other languages
Responsibilities
- Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth)
- Capture customer feedback and work directly with Veza’s product team to ensure the voice of the customer is being incorporated into Veza’s product roadmap
- Act as an SME on Veza’s Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability.
- Partner with product, sales, and support teams to align JML processes with broader company goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
