IFM Director
About The Position
As an IFM Director at JLL, you will lead integrated facility management operations that directly impact client satisfaction and operational excellence. This role serves as a critical bridge between our clients' strategic objectives and day-to-day facility operations, ensuring seamless service delivery while driving continuous improvement initiatives. You will contribute to JLL's mission by maintaining the highest standards of facility management, fostering strong client relationships, and implementing innovative solutions that enhance workplace experiences. This position offers the opportunity to shape facility management best practices while leading cross-functional teams in a dynamic, client-focused environment.
Requirements
- Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
- Minimum 2 years of facility management experience in corporate environments, third-party service providers, or consulting capacity
- Demonstrated experience with KPI monitoring, SLA management, and performance analytics
- Strong leadership and team management capabilities with proven ability to drive cross-functional collaboration
- Excellent written and verbal communication skills with demonstrated client relationship management experience
- Proficiency in facility management software systems and Microsoft Office Suite
- Knowledge of safety regulations, compliance standards, and facility operations best practices
Nice To Haves
- Professional certifications in Facility Management (CFM, FMP, SFP) or related disciplines
- Experience with integrated facility management service delivery models
- Basic knowledge of building systems including HVAC, electrical, and mechanical systems
- Project management experience with ability to manage multiple priorities simultaneously
- Previous experience in vendor management and contract administration
- Familiarity with workplace services and employee experience programs
- Experience with budget management and financial reporting in facility operations
Responsibilities
- Monitor and analyze Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure service excellence and proactively address operational challenges
- Manage client relationships through regular communication, service reviews, and implementation of programs designed to enhance customer satisfaction
- Coordinate work order management systems for internal staff and vendor partnerships while ensuring compliance with safety protocols and operational standards
- Oversee facility soft services including meeting preparation, conference room management, food services coordination, and employee badging operations
- Lead team collaboration initiatives and drive implementation of IFM best practices and innovative solutions across the portfolio
- Support new employee onboarding processes through coordination of access provisioning and stakeholder communications
- Conduct compliance audits and ensure adherence to JLL standards, local regulations, and safety requirements
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
