IGA Operations Engineer

ASM Research

2d

About The Position

Carries out moderately complex information systems and/or information technology
tasks within commercial cloud environments. Implements and troubleshoots
cloud-based systems to protect the integrity and availability of infrastructure.
Collaborates with cross-functional teams for the deployment and ongoing support
of cloud services to both internal stakeholders and clients. Participates in the
system and storage design and implements configurations to meet program and
customer needs.

Provides direct support to cloud operational environments on a day-to-day
basis including the software installation, configuration, upgrades, security
patches and planned maintenance as required.
Conducts moderately complex analysis including planning, designing, and
evaluating a variety of information technology tools.
Monitors, diagnoses, and resolves problems and performs analysis in relation
to cloud operations in the cloud environment.
Troubleshoots and resolves moderately complex problems in an efficient manner
with little to no supervision while adhering to proper escalation and change
control procedures.
Performs incident response and assures services resolution for cloud systems.
Performs root cause analysis, diagnostics, and monitoring on various
production systems.
Identifies opportunities for process improvements and works with team members
to implement efficiencies.
Effectively creates and maintains relevant cloud systems documentation and
user guides.
Monitors status and performance of backup and/or storage systems and
configures monitoring systems.
Interacts with external technology vendors and internal teams to troubleshoot
issues and implement solutions.
Apply scripting methodologies to automate IT administrative related tasks.
Responds timely to user requests for permission changes, file restores,
virtual machine restores, new storage, and expansion requests.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems Management, or related field.
• 4-6 years of experience working with infrastructures and 2-3 years of experience with vendor cloud platforms.
• Practical knowledge of Identity Access Management and Shared Security responsibilities.
• Hands-on experience supporting enterprise server, backup and/or storage solutions within the cloud construct.
• Broad application of backup and/or storage principles, theories, and concepts within the cloud construct.
• Enhanced analytical and problem-solving skills.
• Troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks.
• Working knowledge of Service Provider and/or Cloud providers.
• Cloud command line scripting skills.
• Documentation skills to include creating and updating detailed environment design, installation, and support documentation.
• Demonstrated ability to work independently and troubleshoot problems with speed and efficiency.
• Outstanding communication, project & priority management, and collaboration skills.
• Knowledge of information life-cycle management concepts and best practices.

Nice To Haves

• Practitioner level cloud certification such as: AWS-CCP (AWS) or MTA (MS Azure) preferred.

Responsibilities

• Provides direct support to cloud operational environments on a day-to-day basis including the software installation, configuration, upgrades, security patches and planned maintenance as required.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Monitors, diagnoses, and resolves problems and performs analysis in relation to cloud operations in the cloud environment.
• Troubleshoots and resolves moderately complex problems in an efficient manner with little to no supervision while adhering to proper escalation and change control procedures.
• Performs incident response and assures services resolution for cloud systems.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant cloud systems documentation and user guides.
• Monitors status and performance of backup and/or storage systems and configures monitoring systems.
• Interacts with external technology vendors and internal teams to troubleshoot issues and implement solutions.
• Apply scripting methodologies to automate IT administrative related tasks.
• Responds timely to user requests for permission changes, file restores, virtual machine restores, new storage, and expansion requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level