IIM BPO Production Technical Support Operator

Konica Minolta Business Solutions, U.S.A., Inc.•Fulton, MD

13d

About The Position

The IIM BPO Production Technical Support Operator position is responsible for monitoring and reporting on all technical requirements used in production, including all software and hardware. The IIM BPO Production Technical Support Operator is responsible for configuring standard project settings in the capture software. In addition, this role monitors and reports on the functionality of all hardware in production ensuring all equipment is working well, and contacts appropriate parties when escalation is necessary.

Requirements

Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience
One to two years of technical experience in BPO production
One to three years of experience in BPO Services or a related industry
Experience providing solutions relating to business process improvement
Experience servicing internal and external customers
Experience working with external vendors/ partners
Excellent interpersonal and communications skills
Strong listening skills; ability to understand customers’ needs and equate them to KMBS ECM BPO Services
Ability to execute within a team structure
Ability to collaborate with internal partners and external vendors
Strong knowledge of Microsoft Word and Excel

Nice To Haves

Knowledge of Business Process Outsource, back-file and day forward scanning preferred
Knowledge of BPO capture software tools and abilities preferred

Responsibilities

Standard project software configuration
Continually increasing imaging software proficiency
Monitoring and reporting on batch workflow, and intervenes when necessary
Monitoring and reporting on of automated processes
Monitoring and reporting on in-house hardware (workstations and scanners)
Responsible for all uploads and customer ingestion
Initial hardware and software troubleshooting and resolution
Responsible for standard project configuration in imaging software
Monitoring and reporting on all automated processes, including reporting and customer product delivery
Continually increasing proficiency on imaging software
Monitoring and reporting on in-house hardware functionality (workstations and scanners)
Escalating issues to appropriate parties when problems arise
Monitoring and reporting on all automated processes and letting the Processing Center Manager know of any issues that arise
Performs other duties as assigned