IIM BPO Sr. Production Technician

Konica Minolta Business Solutions, U.S.A., Inc.•Fulton, MD

12d

About The Position

The IIMBPO Senior Production Technician is an advanced production worker, responsible for performing multiple complex or advanced production tasks, including document prep, document scanning, document QC/QA, and document indexing. Additionally, the IIM BPO Senior Production Technician may be called upon to provide minor coaching on, and within, assigned IIM BPO projects.

Requirements

Requires the ability to read and write basic English
Ability to retain and accurately follow detailed verbal and/or written instructions
Requires the ability to perform accurate data entry
Ability to clearly communicate instructions to others and provide training on all related job functions
Ability to operate a copy machine and/or scanner, as assigned
Strong attention to detail
Ability to visually assess potential scanning or validation issues and take corrective steps, as needed

Responsibilities

Maintain knowledge of all production job functions, from document preparation to scanning and validation
Familiarity with all production jobs and which fields need to be validated
Assist the IIM BPO Production Manager with training new hires on production processes and procedures
Asist in conducting validation, as neededIf performing document preparation, the following duties apply:
Log in and out of the Box Tracking System
Remove all staples, clips, post it notes, etc. from documents to be processed
Repair any torn documents with tape
Accurately and legibly copy info from folders
Determine if a document needs copying (e.g. severely wrinkled or torn beyond repair)
Insert a separator sheet and/or copy in the correct place
Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder, so the process of determining what goes where must be performed several times within one folder
Keep all documents in the exact order as received
Be sure all documents are facing front and right side up
Check lists against files in the box
Keep track of the hours spent on each job for weekly billing sheets
Reassembly
Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order
Performs other duties, as assigned.
Log in and out of the Box Tracking System
Choose the batch (if scanned under a wrong batch, the job must be deleted and rescanned)
Create scan settings for each project.
Ensure the correct DPI for each batch class is used
Scan as duplex unless otherwise indicated on the work order
Initial each box when completed for quality control purposes
The work order must be filled out correctly
Watch the monitor as papers are going through the scanner
After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy)
If a double feed is experienced, stop scanning, replace the page, and insert the second page
Responsible for cleaning any assigned scanners (glass, rollers, loose papers, etc.)
Performs other duties, as assignedIf performing data entry of batches, the following duties apply:
Log in and out of the Box Tracking System
Key all fields for each document.
Make sure the document types are correct