Imaging Workflow Coordinator - PRN/Per Diem

Lumexa Imaging•Williamsville, NY

1d•Hybrid

About The Position

The Imaging Workflow Coordinator is the liaison between radiologists, medical staff from various facilities, Teleradiology sites, and more. Their primary function is to support patient care workflow and reading processes by distributing work appropriately, following workflow guidelines from Operations directives, and communicating effectively to provide good customer service. Imaging Workflow Coordinator is a key decision-maker in problem-solving issues. This problem-solving requires strong critical thinking and decision-making skills while thinking creatively to facilitate patient care. Imaging Workflow Coordinator role team is a customer-focused service line and requires connecting with others through remote technology. Imaging Workflow Coordinator Team’s daily workflow is a multi-faceted role that involves administrative support functions, working in clinical programs, and fielding incoming phone calls. The job is fast-paced, variable, and requires quick thinking. Shift Details: Must be able to work 2 days a week, 8 hour shift. Shifts vary between the hours of 8am-8pm M-F and possible Saturday coverage if needed on occasion. Will by a hybrid schedule with ability to work remote a couple of days/week after training.

Requirements

Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Basic knowledge of medical terminology, specifically Technical Radiology Terms: All Modalities helpful
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to take initiative to improve processes, think strategically and identify trends
Ability to provide open, honest feedback to improve decision making
Ability to maintain and build constructive relationships that produce results
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
High School Diploma or equivalent required; Associates degree preferred
1-3 years’ experience working in healthcare environment
Requires the use of office equipment, such as computers, fax machines, telephones and copiers
Requires computer related activities for extended periods of time
Lifting up to 25lbs.

Responsibilities

Champions the Lumexa Imaging Way in daily activities
Good teamwork and team engagement are essential for this role.
Ability to learn radiology information systems (RIS), mammography information systems (MIS), Dictation and image archival, and workflow management system (within PACS) to aid in digital workflow, which directly impacts patient care. This includes merging/ linking imaging exams, fixing system exceptions, tracking down outside imaging exams, etc. It also includes monitoring imaging exams in the system for appropriate turnaround times system-wide and assisting as needed to meet agreed-upon standards.
Effective communication with Radiologists. This includes fully understanding the workflow determined by the Operations Department and adhering to the details required to distribute imaging cases appropriately.
Responsible for learning the community partners and JV workflow (images, report transmission, Teleradiology) and distribution of subspecialty work.
Flexibility to assist in team staffing due to unexpected staffing shortages.
Continue to learn and develop job responsibilities as the workflow needs change or new workflows are developed by the Operations Department.
Initiative to continued growth in understanding of the job duties and request any additional assistance/training as needed once initial training is completed.
Ensures clinical workflows, data management and application processes are implemented to support reliable, accurate, scalable, and timely reporting to all internal and external stakeholders.
Procedure and report updates supporting billing reconciliation.
Completes other tasks and projects as assigned