Implementation Analyst

The Standard • Portland, OR

1d • $66,000 - $96,250

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary In this customer‑facing role, you will lead and manage the on‑boarding process for new Employee Benefits groups in the small‑case market. You’ll gather and validate sold‑case information, coordinate with internal partners to ensure accurate contract drafting and billing, guide customers through installation, and deliver a smooth, informed transition to ongoing service. You’ll use your understanding of the on‑boarding lifecycle to resolve issues, build trust with customers, and bring forward insights that support continuous improvement.

Requirements

• High School Diploma or Equivalent, Bachelor’s degree preferred
• 3+ years of group insurance experience, including employee benefits and direct customer interaction.
• Experience in project management, benefits administration, case management, customer service, or sales.
• Demonstrated ability to resolve customer issues and manage complex on‑boarding activities.
• Experience using Salesforce or similar CRM tools.
• Background collaborating with cross‑functional teams in a process‑driven environment.
• Familiarity with contract setup, billing processes, or Policyholder Services operations.

Responsibilities

• Gather and confirm sold‑case information from sales, producers, and customers.
• Submit accurate group data to Policyholder Services and partner through the scrub process.
• Lead customers through contract review, billing setup, and use of service tools like AdminEase.
• Install new groups and transition them to the assigned Account Specialist.
• Bring customer insights to continuous improvement efforts and collaborate on process enhancements.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED