Implementation Consultant

Point of Rental Software

7d•$70,000 - $85,000•Hybrid

About The Position

A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. Who we are looking for... As a leader in rental software, we uphold the highest standards through empowering our customers and employees, principled decision-making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. The Implementation Consultant manages the strategic Elite product end-to-end implementation process, including basic project management, training, configuration and checking data integrity for POR clients. This role requires in-depth knowledge and experience the customer workflow and helping them to use our solution best. As any other team member, this individual should always be seizing opportunities for continuous improvement, staying up to date on the capacity of the software, as well as learning the rental industry.

Requirements

5+ years experience in the equipment or party/event rental industry
5+ years as a Trainer of web-based software solutions
Experience delivering webinars using Zoom, Google Meet, Microsoft Teams, or other similar mediums
Experience delivering stand-up instructor-led sessions to large audiences
Demonstrates professionalism and exhibits the company’s core values at any time
Demonstrated understanding of the customer’s business operations and the ability to interpret customer goals, objectives, and accountabilities
High proficiency in training, coaching, and consultative leadership
Excellent organizational skills
Bachelor's Degree required
Excellent presentation, training, and communication skills (verbal and written)
Excellent customer service skills
Proficiency in a variety of training delivery methods including classroom, computer, Web, and virtual classroom
Strong understanding of eLearning technologies and online systems
Consulting approach
Excellent written and oral English communication skills
Ability to travel -domestic- (note: less than 20% travel maybe required)

Nice To Haves

Knowledge of the Rental industry, rate structures, and rental industry best practices
Knowledge of database structures (SQL)
Knowledge of Point of Rental Software

Responsibilities

Deliver implementation consulting, training, and advisory services on Point of Rental software solutions to clients
Collaborate with the Learning & Development team to design and improve effective training programs, incorporating appropriate learning strategies, tools, and delivery methods
Plan, schedule, and deliver training sessions to support project milestones and ensure implementation timelines remain on track
Monitor and maintain project plans, update task progress, and communicate implementation status to stakeholders
Complete all required training documentation and administrative tasks accurately and on time, including pre-training evaluations and post-training reports
Identify and resolve client issues during implementation and training, escalating to the appropriate teams when necessary
Deliver professional, high-quality training and consulting services that support successful client adoption of the software
Collaborate cross-functionally with internal teams to ensure accuracy, consistency, and effectiveness in product training and implementation guidance
Continuously develop and maintain expertise in Point of Rental software, including staying informed on new features, industry trends, and best practices
Identify opportunities for additional consulting or services and coordinate with the appropriate teams for follow-up
Manage responsibilities independently while maintaining efficiency, organization, and accountability throughout implementation projects