Implementation Consultant

Iterable

About The Position

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! About The Professional Services Team: The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize our ARR. Our team is made up of project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager. We deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance The core purpose of a Senior Implementation Consultant: To delight your customers with experiences and outcomes that maximize their growth and ours.

Requirements

Coaching and teaching
Strategic thinking
Problem-solving
Facilitating
Training
Empathy for customers and teammates
Communicating and listening
Project management
Marketing technology
A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable
Understanding how data flows between systems in a tech stack
3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams

Nice To Haves

Have experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing

Responsibilities

Lead customers through successful implementations of the Iterable platform
Build relationships with key stakeholders by learning and solving their challenges
Manage internal resources, customer resources, and third parties as needed
Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans
Advocate internally for your customers’ product needs
Effectively manage and complete on-time multiple projects simultaneously
Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process
Keep your project plans and meeting notes organized and up to date in our system of record
Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas
Contribute to innovations in our processes, operations, tools, team structure, and service offerings
Participate in cross-functional improvement initiatives to support the achievement of our OKRs
Travel to onsites in order to gain valuable face-time with key customers