Implementation Consultant (Public Sector)

MaintainX•Washington, DC

About The Position

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We are currently looking for an Implementation Consultant to join our US Federal Government practice within the Washington, DC region. What you’ll do: Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. Configure and deploy the MaintainX environment to meet client needs and align with industry and platform best practices. Lead customer interactions, communications, and advise clients on how to optimize value from the product. Serve as the client manager during implementation with our government clients to understand their business operations, manage client expectations and ensure end-user satisfaction. Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic. Deliver formal training to client project team members and/or end-users. Provide knowledge transfer to internal team members throughout the onboarding process. Provide support by demonstrating knowledge of products, services, and best practices. Track and communicate client issues and proactively troubleshoot and resolve problems. Manage multiple accounts, deadlines, and milestones. Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs. Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus. About you: U.S. Citizenship is required Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction. Bachelor's degree in Engineering or a related field. Experience in manufacturing, industrial, maintenance, or similar space is a benefit. Excellent communication, presentation, facilitation, time management, and interpersonal skills. Excellent client relationship skills and ability to manage client expectations. Experience working with clients at multiple levels within the organization. Understanding of business requirements definition, review of functional specifications, user training, and deployment. Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction. Savvy with technology and capacity to become an expert in our software in a short period of time. Self-starter comfortable working with minimal oversight and tight deadlines. Membership in one or more professional organizations and/or professional certifications related to this role is a plus. Ability to learn the MaintainX product within 30 days to advise customers. Ability to perform in a remote environment What’s in it for you: Competitive salary and meaningful equity opportunities. Healthcare, dental, and vision coverage. 401(k) / RRSP enrolment program. Take what you need PTO. A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements

U.S. Citizenship is required
Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
Bachelor's degree in Engineering or a related field.
Excellent communication, presentation, facilitation, time management, and interpersonal skills.
Excellent client relationship skills and ability to manage client expectations.
Experience working with clients at multiple levels within the organization.
Understanding of business requirements definition, review of functional specifications, user training, and deployment.
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
Savvy with technology and capacity to become an expert in our software in a short period of time.
Self-starter comfortable working with minimal oversight and tight deadlines.
Ability to learn the MaintainX product within 30 days to advise customers.
Ability to perform in a remote environment

Nice To Haves

Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
past experience in one or more of these areas is a plus.

Responsibilities

Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.
Configure and deploy the MaintainX environment to meet client needs and align with industry and platform best practices.
Lead customer interactions, communications, and advise clients on how to optimize value from the product.
Serve as the client manager during implementation with our government clients to understand their business operations, manage client expectations and ensure end-user satisfaction.
Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
Deliver formal training to client project team members and/or end-users.
Provide knowledge transfer to internal team members throughout the onboarding process.
Provide support by demonstrating knowledge of products, services, and best practices.
Track and communicate client issues and proactively troubleshoot and resolve problems.
Manage multiple accounts, deadlines, and milestones.
Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.