Implementation Design Director - Hybrid/Boston, MA or Bellevue, WA

Brook•Boston, MA

22h•Hybrid

About The Position

About Brook Inc Brook Health delivers care beyond the walls of the doctor’s office. Brook provides people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. We help people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program. Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems. Position Summary The Implementation Design Director leads Brook’s enterprise implementation engine, translating commercial commitments into scalable, repeatable operational execution. Success in this role requires the ability to influence outcomes across cross-functional teams without direct authority, aligning stakeholders around shared implementation goals through trust, clarity, and operational leadership. Internally, this leader builds and scales a high-performing implementation design function, strengthening Brook’s operational foundation as the company grows. Operational leadership brings structure to complexity, translates execution insights into scalable systems, and aligns teams around predictable implementation outcomes. Execution accountability extends beyond reporting lines — this role ensures implementation success regardless of which department resources belong to, aligning teams around shared outcomes and timelines. This leader shapes delivery models early, validates feasibility during pre-sales, and holds go/no-go authority for partner activation readiness. A high-visibility leadership scope creates meaningful growth runway, shaping how Brook scales partner delivery and enterprise execution over time. Brook is scaling through operational excellence, and this role is central to building the systems and execution discipline that make growth sustainable.

Requirements

Proven ability to drive execution across teams without direct authority.
Experience balancing launch speed with governance and risk management.
Strong systems thinker aligning commercial goals with operational capacity.
Ability to create clarity and accountability in ambiguity.
Executive-level communication and stakeholder alignment skills.
Strong decision-making discipline and operational judgment.
Minimum 7 years of implementation or healthcare operations leadership.
Bachelor’s degree required; advanced degree preferred (MBA, MHA, MPH, or related field).
Equivalent combination of education and demonstrated operational leadership experience will be considered.

Nice To Haves

Experience launching complex health system partnerships.
Demonstrated success reducing launch risk and improving time-to-value.
Growth-stage healthcare or digital health scaling experience preferred.

Responsibilities

Implementation Strategy & Operating Model Design Design and evolve Brook’s enterprise implementation operating model to support scalable, repeatable partner launches.
Define implementation frameworks that balance speed, risk management, and long-term operational sustainability.
Establish implementation KPIs including launch timelines, readiness scores, risk indicators, adoption metrics, and early performance outcomes.
Develop standardized playbooks, governance models, and delivery methodologies that scale across partner types and complexity levels.
Ensure implementation design aligns with long-term care delivery and revenue performance goals.
Cross-Functional Execution Leadership Drive implementation execution across teams regardless of reporting structure, ensuring shared accountability for launch success.
Align Sales, Care Operations, Revenue Cycle & Enablement, Product, Engineering, Clinical leadership, and Partner Success around execution priorities.
Establish clear ownership, decision rights, escalation paths, and governance rhythms across cross-functional workstreams.
Identify and remove operational barriers that threaten timelines or partner readiness.
Maintain visibility across competing priorities and proactively manage execution risk.
Pre-Sales & Solution Design Partnership Partner with Sales and leadership during pre-sales to validate operational feasibility and implementation complexity.
Translate commercial commitments into executable implementation strategies and realistic timelines.
Influence deal structure to reduce operational risk and improve long-term scalability.
Serve as Brook’s senior operational voice during partner implementation planning discussions.
Launch Governance & Readiness Management Define and enforce structured go/no-go readiness criteria.
Hold activation authority based on operational readiness and risk assessment.
Lead launch readiness reviews with cross-functional stakeholders and executive leadership.
Ensure implementation milestones are achieved before activation.
Monitor early-launch performance and stabilize operations post-go-live.
Performance Measurement & Continuous Improvement Develop dashboards tracking implementation delivery performance, partner readiness, issue resolution, and launch outcomes.
Analyze implementation data to identify recurring risks, inefficiencies, or scalability challenges.
Drive structured improvement initiatives that increase speed-to-launch while maintaining quality and operational integrity.
Convert implementation lessons into standardized processes and system enhancements.
Team Leadership & Capability Building Build and develop implementation design capability internally.
Establish operational standards and execution discipline across implementation teams.
Mentor leaders who can navigate ambiguity, complexity, and enterprise-scale coordination.
Foster a culture of accountability, ownership, and continuous improvement.
Operational Risk Management Identify implementation risks early and lead mitigation planning across departments.
Align implementation models with Care Operations and Revenue Cycle & Enablement to ensure sustainable operational handoffs.
Ensure implementation decisions support long-term scalability and partner success.

Benefits

Healthcare Coverage Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren).
Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits.
Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination.
Mental Health & Wellbeing Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources.
Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most.
Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends.
Financial Wellness & Security Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury.
Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work.
Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum.
401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings.
Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds.
Recognition & Community Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus.