Implementation Engineer (Enterprise SaaS) ID48790

AgileEngine • Albuquerque, NM

22h

About The Position

We are looking for a Senior Implementation Engineer to drive high-impact enterprise SaaS implementations that connect complex IT/OT environments with real business value. This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding and maximize outcomes for large-scale organizations. It stands out for its strategic influence, cross-functional collaboration, and the opportunity to act as a trusted advisor in complex enterprise SaaS transformation programs.

Requirements

• 3+ years of experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts
• Solid understanding of TCP/IP networking fundamentals, TCP vs UDP troubleshooting , and routing basics
• Experience working with VPNs and proxy authentication scenarios
• Hands-on experience configuring and troubleshooting firewall rules inbound and outbound
• Awareness of conditional access and secure gateway concepts
• Knowledge of ports and protocols
• Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT
• Strong understanding of enterprise environments, including challenges, architectures, and decision-making processes
• Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non-technical audiences
• Experience with enterprise-level SaaS implementation engagements and solution design
• Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware
• Fluency in English

Nice To Haves

• Experience integrating or working with tools such as ServiceNow, secure web gateways or zero-trust platforms, and other ITSM, IAM, or security proxy solutions
• German and French language skills

Responsibilities

• Develop and maintain a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises
• Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value
• Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation
• Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D to ensure solutions meet expectations and technical feasibility
• Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to internal and external stakeholders

Benefits

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed