Implementation Engineer/Technician-Dallas, TX

Gather AI

21h•$40 - $45

About The Position

As an Implementation Engineer / Technician, you will be responsible for bringing Gather AI drones and technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management through the use of drones. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting. You will coordinate with the Development team to ensure that each drone deployment is smooth and streamlined. The Implementation Engineer / Technician indirectly (through the support of contractors) or directly handles every aspect of the implementation including warehouse mapping, drone calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.

Requirements

BS in Computer Science/Engineering, Mechanical Engineering or related field
OR
AS in Computer Science/Engineering, Mechanical Engineering or related field and 2 years in a technician or technically focused, customer facing role
OR
4+ years in a technician or technically focused, customer facing role
Excellent documentation, communication, and collaboration skills
Thorough understanding of Excel/Google Sheets
Ability to travel ~60% of time including some weekends (valid driver's license)
COVID-19 vaccination or valid medical exemption

Nice To Haves

Understanding of Euler angles and vectors in #-D space
Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, etc.)]
1+ years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
Small team experience
Drone flying experience
Forklift certified
Experience teaching
Experience managing a team
Warehouse or Inventory Control Familiarity