Implementation Manager - Card Solutions

FIS

5d

About The Position

The FIS Professional Services Card Solutions Implementations and Onboarding Team is dedicated to ensuring seamless integration and deployment of FIS's card payment solutions across debit, credit, and prepaid products for financial institutions. Through client consultation, requirement analysis, project management, technical integration, stakeholder communication, and quality assurance/testing, the team focuses on delivering end-to-end quality products that enhance client operations and customer satisfaction. As an Implementation Manager, you will be responsible for managing and coaching a staff of up to 15 direct employees, overseeing Project Onboarding, Licensing, and System Admin resources, addressing escalations, and ensuring projects are successfully completed for the Credit Issuing Solution. Manage end-to-end client onboarding activities, including migrations, mergers, acquisitions, and conversions. Lead conversion strategy by reviewing plans, timelines, risks, and operational readiness, and advising clients on best practices. Collaborate with client and internal teams (Product, QA, PM, Implementation) to align deliverables, understand legacy systems, and ensure accurate data transformation. Provide feedback on product and tool enhancements, and maintain documentation such as mapping specs, validation reports, and process guides. Deliver structured status updates, track issues, and act as an escalation point—executing triage, resolution, and clear paths to green. Oversee high‑visibility, complex credit projects requiring strategic solutions and new feature development. Partner with consulting leadership, finance, and project managers to align resources with budgets and schedules, and manage forecasting and revenue goals. Monitor multiple projects, drive standardization, and contribute to process improvements. Lead, coach, and develop a team of professional services employees, including performance management and resource allocation. Work directly with cross‑functional credit stakeholders to ensure quality delivery for new and existing credit onboardings.

Requirements

• Bachelor’s degree in business administration or a related field, or the equivalent combination of education, training, or work experience.
• Typically, 7 or more years of experience in professional services, project management, or a related field, plus 3 or more years of people management responsibility.
• Credit and Payments technical acumen with an understanding of credit card EFT transaction processing, UAT testing and PROD environments, end-to-end testing, credit settlement and reconciliation, credit networks and licensing, parameter configuration as well as the onboarding and migration of new banks.
• Direct experience with project management processes and software industry standards (e.g., ISO, CMM, Six Sigma), along with an understanding of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation).
• Hands-on knowledge of ServiceNow (ticketing & workflow), Jira, and financial reporting & analysis (P&L, forecasting, demand & capacity planning).
• Work experience with complex issue triage, investigation, UAT & production support, and problem resolution.
• Vocal leadership with a sense of urgency, initiative, ability to de-escalate, set clear expectations, manage team performance, build high morale, motivate and develop staff.
• Direct technical expertise with credit migrations, switches, deconversions, conversions, data mapping, and networks.

Nice To Haves

• Product management and support experience.
• Experience with FIS Connex, P1C, Backoffice settlement applications (e.g., CMS Settlement, DataNavigator), credit BIN expansions, mergers and name changes, and System Admin (table and parameter configuration).
• Working knowledge of Microsoft SharePoint, JIRA, CIMS, and PowerPoint (creation of presentations/decks).

Responsibilities

• Manage and coach a staff of up to 15 direct employees, overseeing Project Onboarding, Licensing, and System Admin resources, addressing escalations, and ensuring projects are successfully completed for the Credit Issuing Solution.
• Manage end-to-end client onboarding activities, including migrations, mergers, acquisitions, and conversions.
• Lead conversion strategy by reviewing plans, timelines, risks, and operational readiness, and advising clients on best practices.
• Collaborate with client and internal teams (Product, QA, PM, Implementation) to align deliverables, understand legacy systems, and ensure accurate data transformation.
• Provide feedback on product and tool enhancements, and maintain documentation such as mapping specs, validation reports, and process guides.
• Deliver structured status updates, track issues, and act as an escalation point—executing triage, resolution, and clear paths to green.
• Oversee high‑visibility, complex credit projects requiring strategic solutions and new feature development.
• Partner with consulting leadership, finance, and project managers to align resources with budgets and schedules, and manage forecasting and revenue goals.
• Monitor multiple projects, drive standardization, and contribute to process improvements.
• Lead, coach, and develop a team of professional services employees, including performance management and resource allocation.
• Work directly with cross‑functional credit stakeholders to ensure quality delivery for new and existing credit onboardings.

Benefits

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager