Implementation Manager - Epic Specialist

Foundation Health

2d

About The Position

As the Implementation Manager - Epic Specialist, you will be a technical subject matter expert at the intersection of Foundation Health’s platform and our customers’ Epic environments. This is a high-autonomy, technical position ideal for someone who can own the EHR integration lifecycle—from discovery and build, to go-live and optimization.
You will liaise with our customers’ Epic technical stakeholders, specifically leveraging your expertise in Epic Willow, Ambulatory, Compass Rose, and/or Bridges.
You aren’t just following a playbook; you are helping build it. You will lead technical discovery and ensure that our platform’s integration is seamless and fully functional. You will collaborate closely with Implementation, Customer Success, Customer Support, Product, Engineering, and Sales teams to deliver seamless go-lives, advocate for customer needs, and continuously improve our product and processes based on real-world usage and support insights.

Requirements

• 3+ years of hands-on Epic Build/Implementation experience with a focus on Epic Willow, Ambulatory, Compass Rose, and/or Bridges
• Epic certification in one or more of the aforementioned modules
• Proven track record of managing EHR implementations, with familiarity in identifying and diagnosing integration failures
• Demonstrated experience managing project milestones, risk mitigation strategies, and executive-level reporting in a professional services or health IT environment
• Strong ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences
• Proven ability to operate effectively in fast-paced environments while managing multiple competing priorities
• Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
• High attention to detail and ability to produce high quality outputs
• Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
• Ability to build strong relationships and foster teamwork with customer and internal team members
• Ability to work collaboratively in an interdisciplinary team environment
• Ability to communicate complex ideas effectively, both verbally and in writing

Nice To Haves

• Experience with Epic App Orchard / Connection Hub integration workflows
• Strong understanding of FHIR R4/R5 resources and USCDI data standards
• Background in Pharmacy Tech or Clinical Operations, providing a boots-on-the-ground perspective to Epic build decisions
• Proficiency in SQL or specialized reporting tools (e.g., Clarity/SlicerDicer) to validate data integrity post-integration

Responsibilities

• Own the end-to-end technical delivery of Foundation Health’s platform within Epic-related workflows, serving as the primary SME for customer IT and clinical informatics teams
• Drive the technical work for Epic integrations, including direct consultation on SMART on FHIR app configuration, OAuth 2.0 backend authentications, and interface configurations
• Manage EHR-related product deployments for customers, including reviewing, reproducing, and diagnosing complex integration issues (HL7/FHIR/API) before escalating to Engineering, ensuring a high bar for technical documentation
• Maintain and expand Foundation Health’s Epic Integration Playbook, proactively identifying changes in Epic’s upgrade cycles that may impact our integration points
• Partner directly with Product and Engineering to influence the product roadmap, ensuring Foundation Health remains at the cutting edge of Epic’s Connection Hub and interoperability standards
• Lead technical integration discussions with customer counterparts at all levels, including Epic stakeholders, to align on timelines and technical requirements
• Drive continuous improvement by optimizing our onboarding process and reducing post-go-live support volume through better, upfront implementation quality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed