Implementation Manager

Allied Benefit Systems•Chicago, IL

23h•$70,000 - $80,000•Remote

About The Position

The Implementation Success Manager will manage implementation of new business sales. This position is responsible for leading and managing tasks from post-sale tasks to an active client. The Implementation Success Manager will focus on completing setup milestones, leading weekly group calls, and overall project management for the success related to a new Allied client. This position will also act as a liaison between the client/broker and Allied Sales Team and Operations.

Requirements

Bachelor’s degree or equivalent work experience required.
Minimum of 4 years of employee medical benefit implementation experience required.
At least 2 years project management experience preferred
Intermediate computer skills, including Microsoft Office Suite (Word, Excel, Access, Power Point).
Project planning and coordination skills.
Strong communication and presentation skills.
Experience working with many levels in an organization.
Skill to go into details for technical and daily contacts but also the ability to present and discuss concepts and solutions at a higher level to stakeholders.
Work independently on mid to large size projects.
Ability to work on multiple projects simultaneously.
Business Analysis and Project Management Experience.
Excellent at communicating and leading cross-functionally with both technical and non-technical customers.

Nice To Haves

PMP or six sigma preferred.

Responsibilities

Provides a single point of contact for implementation efforts to ensure strong client relationships are developed and maintained
Performs discovery to gather all new client implementation requirements
Runs productive meetings with both internal and external stakeholders to ensure that all parties are up to date on project status and have clear actions for the next check-in that are aligned with project success
Develops detailed work plans, tracking schedules, resource plans, and status reports for each new client
Expertise in company’s solution offerings and represent these offerings in customer communications, scoping decisions and solution analysis and recommendations.
Manage reporting for support issues, communicating trends and learnings to leadership.
Ensures all new client implementation tasks are completed on time and with high quality
Manage onboarding of new clients by aligning on processes, data sharing requirements and standardized implementation procedures.
Acts as a liaison among various key departments at Allied to ensure all deliverables are completed within established turnaround times
Participate in onboarding of new clients; serve as representative for implementation, understand impact to implementation and ways to standardize processes.
Serves as a subject matter expert for Allied’s implementation processes and procedures
Interface and collaborate with Product, Technology, Business Partners to share learnings and potential efficiencies for future.
Identify, lead and implement process improvement initiatives, leaving a better foundation for the execution of similar projects in the future.
Performs other related duties as assigned.