Implementation Project Manager II

CallTower, Inc.•Town of Gates, NY

35m

About The Position

The Implementation Project Manager II is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager II will be self-motivated and highly organized.

Requirements

Bachelor’s degree or 6+ years relevant experience required. Fields of Information Systems or related field desired, graduate degree or certificates a plus
4+ years of project management experience and/or 4+ years of project implementation experience in a technology area (preference given to VoIP, networking, or telecom)
Demonstrate excellent project management, consulting, and problem-solving skills
Strong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner
Able to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (mostly remotely vs. onsite)
Able to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients
Able to effectively utilize implementation support staff
Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly
Able to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average)
Able to travel (less than 20%), sometimes on short notice

Nice To Haves

PMP Certification a plus

Responsibilities

Responsible for requirements gathering & defining project scope and objectives
Manages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services
Conducts regular project meetings and is responsible for project tracking and analysis
Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project
Responsible for design of telephone, voicemail, call flows, and email systems as well as provisioning client services within the internal CallTower Provisioning System
Responsible for managing equipment procurement and provisioning
Responsible for coordinating the ordering and delivering of Telco circuits and DIDs
Responsible for the project’s commitment to quality
Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization
Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences
Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected
Any other duties as assigned by management