Implementation Project Manager

Atrium Campus

6d • Remote

About The Position

Implementation Project Manager
Do you have a passion for belonging to an organization where your contributions truly matter? Do you want to be part of a growing, collaborative team that values innovation, exceptional client service, and continuous learning?
At Atrium Campus, we are constantly striving to grow and improve how we support our clients. If you have a growth mindset, are a self-starter, and thrive in a dynamic environment, you may be a great fit for our team.
Overview
The Implementation Project Manager (IPM) is responsible for the successful onboarding and deployment of Atrium Campus solutions. This role owns the end-to-end implementation lifecycle and serves as the primary point of contact for clients from sales handoff through go-live.
The IPM works closely with the Sales Team, Subject Matter Experts, Engineering, Product, Trainers, and the AtriumCare Team to ensure implementations are delivered on time, clients achieve value quickly, and the transition from implementation to support is smooth and confidence-building.
As a trusted advisor, the IPM sets the tone for Atrium’s values throughout the onboarding experience and ensures clients feel supported, informed, and confident in their decision to partner with Atrium.
How You Show Up in This Role
This role requires a deeply kind, empathetic, and patient communicator who treats both clients and colleagues with respect and care. Successful Implementation Project Managers create confidence for clients and enable strong collaboration across internal teams by consistently leading with empathy, warmth, and professionalism—especially during complex or high-pressure moments.

Requirements

• 3–5 years of project management or related experience.
• Strong track record of meeting deadlines and managing multiple projects simultaneously.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, client-facing environment.

Nice To Haves

• Professional project management certification (PMP or similar) strongly desired.

Responsibilities

• Live by and champion Atrium’s values: #clientjoy, #teamspirit, #enthusiasm, #initiative, and #gratitude.
• Manage multiple concurrent implementations from kickoff through go-live.
• Serve as the primary client-facing lead during onboarding, setting expectations and driving accountability.
• Lead requirements gathering and define project scope, timelines, milestones, and dependencies.
• Develop and maintain formal project plans using sales handoff documentation and client inputs.
• Coordinate cross-functional teams and external partners to deliver implementation outcomes.
• Facilitate kickoff meetings, recurring status meetings, and partner touchpoints.
• Track project risks, issues, and dependencies; proactively drive escalation and resolution as needed.
• Maintain meeting notes, action items, and project status in Zoho for client and internal visibility.
• Ensure configurations, testing, and deliverables meet Atrium standards and readiness criteria.
• Validate launch readiness and support go-live activities.
• Provide regular project updates to clients and internal stakeholders.
• Send post-implementation satisfaction surveys and contribute feedback for continuous improvement.
• Perform other related duties as assigned.

Benefits

• Collaborate with a passionate, positive-minded, and supportive team across the country.
• Opportunity to learn, grow, and expand your career at a fast-growing and evolving company.
• High-visibility role where your contributions have meaningful impact.
• Investment in employees through career development, virtual social events, and competitive benefits.
• Fully remote work environment with occasional opportunities for in-person connection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed