Implementation Project Manager

Mercalis•Morrisville, NC

About The Position

An Implementation Project Manager leads the end-to-end planning, configuration, and deployment of software, systems, or services for clients, serving as the primary point of contact from onboarding to go-live. They ensure technical solutions are implemented on time, within budget, and successfully adopted, managing project timelines, risks, and client training.

Requirements

University degree or college diploma in a technical field.
5+ years of direct work experience in project management capacity, including all aspects of process development and execution.
Strong familiarity with project management software, such as Microsoft Project.
Windows based database and operating systems experience.
Demonstrated experience in personnel management.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
React to project adjustments and alterations promptly and efficiently.
Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Ability to defuse tension among project teams, should it arise.
Ability to bring a project to successful completion through political sensitivity.
Persuasive, encouraging, and motivating.
Strong written and oral communication skills.
Strong interpersonal skills.
Customer service skills an asset.

Nice To Haves

Background in software development preferred.

Responsibilities

Plan, execute, and close projects according to schedule deadlines, including acquisition of resources and coordinating the efforts of team members and third-party contractors or consultants (including offshore resources).
Partner with stakeholders and senior management to define the project’s scope, objectives, deliverables and critical success factors that support business goals.
Communicate the project’s scope, goals, objectives, deliverables and critical success factors to the project team.
Ensure that business, functional and technical requirements are clearly defined, documented and agreed to by all project stakeholders.
Oversee quality control throughout the project life cycle.
Develop complete project plans and associated communication documents, identifying any milestones within the project roadmap.
Delegate tasks and responsibilities to appropriate personnel.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Follow-up with assigned resources to establish progress and adherence to timelines and scope.
Liaise with project stakeholders on an ongoing basis.
In coordination with the Development Lead, establish Level of Effort (LOE) estimates for achieving project goals, and recommend subsequent timeline changes when necessary.
Manage development/implementation schedules and direct assigned resources.
When required, negotiate with other department managers for the acquisition of required inter-departmental resources.
Determine and assess the need for additional staff and/or consultants and recommend appropriate recruitment throughout the project cycle.
Set and continually manage project expectations with team members and other stakeholders.
Identify and resolve issues and conflicts within the project team and escalate when necessary.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Identify risks and develop mitigation plans.
Determine the appropriate frequency, content and delivery mechanism for status reports, analyze the results, and troubleshoot problem areas.
Develop and deliver status reports and presentations.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Build, develop, and grow any internal business relationships vital to the success of the project.
Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
Any other tasks or projects assigned by immediate supervisor.
Operate in Compliance with HIPAA within program guidelines.
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
Ensure all SOPs and BRDs are followed with consistency.
Conduct misclleaneous tasks or projectst that are assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact