Implementation Project Manager
About The Position
The Implementation Project Manager serves as an Operations liaison between various departments such as Digital and Sales, in supporting in the implementation process of new clients and account updates to current clients. As an implementations subject matter expert, the Implementation Project Manager is responsible for providing product solutions and aiding in complex client set ups. The Implementation Project Manager coordinates, manages and monitors the order activity process, processes, and technology of all new clients, and responsible for the conveyance of necessary product solutions to align with current client needs.
Requirements
- Experience supporting high volume/ key accounts is required.
- Experience with Implementing system accounts is required.
- Experience with the legal/court system is preferred.
- Experience with background screening is preferred.
- Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Relevant business management systems such as HRIS, CRM, etc. is preferred. Salesforce is preferred.
- Education: Associates Degree Required. Bachelor’s degree is preferred. Experience in lieu of education considered.
- Certifications or licensure: Drivers’ license and ability to maintain a driving record that is satisfactory to the Company’s liability insurance carrier is required.
- Years of relevant experience: 3 to 5 years is preferred.
- Years of experience supervising: None.
Nice To Haves
- Experience with the legal/court system is preferred.
- Experience with background screening is preferred.
- Relevant business management systems such as HRIS, CRM, etc. is preferred. Salesforce is preferred.
- Bachelor’s degree is preferred.
- Years of relevant experience: 3 to 5 years is preferred.
Responsibilities
- Develops, contributes to and/or updates product guides, implementation best practices, process documentation, work instructions and partner guides
- Serves as a subject matter expert for Asurint products, services and processes
- Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy
- Creates and demonstrates the shortest pathway to success for client prospects by analyzing client business needs against company products and services
- Partners cross functionally to bridge gaps between Sales, Internal Business Operations and IT
- Manages pre-implementation project checklist to ensure all required documentation has been included within the MSA to reduce implementation project time and client aversion
- Manages and/or assists with client trainings and demos for prospects, trials and clients with complex technical requirements and/or high value prospects
- Ability to troubleshoot package and system configurations and convey product gaps or improvements to IT
- Develops custom product, training and solutions guides based on client need or request
- Serve as an escalation point for technical and package/account settings
- Ongoing collection and analysis of technology and product feedback for future enhancements
- Contributes to revenue retention and growth of new clients by creating and monitoring order churn reports
Benefits
- Medical, dental and vision effective first day of employment
- 401(k) with employer match
- Paid time off
- 10 company-paid holidays
- Employee Assistance Program
- Wellness Program
- Paid Bereavement
- Pet Bereavement
- Pet Insurance
- Volunteer time off
- Telecommuting Stipend
- Professional development programs
- Short-term disability
- Company-paid long-term disability
- Company-paid life insurance
- Flexible spending/health savings accounts
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
