Implementation Specialist - Spanish Speaking

Roofr

21h•$77,000 - $89,000•Remote

About The Position

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. Roofr is growing our Implementation Team, and we’re looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time-to-value and long-term product adoption. We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy. Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer’s best interest at heart.

Requirements

2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
Experience working in a fast-paced, high-growth startup environment
Strong communication and presentation skills across live calls, video meetings, email, and webinars
Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level
Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations
Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes
High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently
Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience

Nice To Haves

Experience in construction technology, roofing, or a roofing-adjacent industry
Experience working with roofing software, construction technology, or CRM platforms
Spanish fluency

Responsibilities

Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement
Guide customers through their onboarding journey, ensuring they understand how to use Roofr effectively and see value quickly
Deliver high-quality customer interactions that drive product adoption and confidence across Roofr’s platform
Execute engaging Roofr training sessions through live online demonstrations, workshops, and group education sessions
Partner cross-functionally with Product, Account Management, and other Revenue teams to ensure a seamless and consistent customer experience
Track and manage key onboarding metrics tied to product adoption, retention, churn reduction, and customer advocacy
Contribute to the design, documentation, and continuous improvement of a scalable onboarding journey that supports growth
Identify opportunities to introduce and position additional Roofr products that help customers succeed and expand their usage over time
Act as a trusted onboarding partner, helping customers prioritize, make informed decisions, and build sustainable workflows in Roofr

Benefits

1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
1 Friday off per month (we call those our laundry days!)
Company wide paid shutdown for the week between Christmas and New Years
Flexible time off
80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
RRSP/401k match
Generous Parental Leave policy
We host an annual company retreat with great team building activities
Ample learning and development opportunities to continue growing your career
Home office setup stipend
Internet and phone allowance
Remote first culture
Weekly Friday paydays!