Implementation Specialist (Cloud 9) - Regional Support Services
About The Position
The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond. Looking for a position that makes you smile? We’re seeking an Implementation Specialist to join our growing team. The Implementation Specialist is responsible for supporting the planning, implementation, training, and education of Smile Doctors processes and Cloud 9 software for newly affiliated doctors and team members.
Requirements
- Strong knowledge of clinic workflows and day-to-day operations
- Strong written and oral communication skills
- Strong organizational skills
- 75% travel required
- High School Diploma or equivalent required
- Five (5) years of experience in a clinical position in the orthodontic or dental industries required
- Two (2) years of business systems training experience required
- One (1) year of experience in a mentor or lead role required
- Intermediate knowledge of principles and processes for providing systems training and education
- Intermediate knowledge of health care accounts receivables (patient and insurance)
- Intermediate knowledge of Microsoft Office, entering data, and processing information
- Intermediate knowledge of principles and processes for providing systems training and education
Responsibilities
- Extract and interpret reports from various practice management systems
- Develop, coordinate, and lead virtual trainings for implementation process
- Oversee initial mapping of legacy systems
- Manage and lead onsite training for software conversions
- Provide onsite support for software conversions
- Provide remote support for local teams during implementation process
- Analyze and support pre and post conversion data cleanup
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 3 weeks paid time off in your first year + paid holidays
- Discounts on braces and clear aligners for you and your family members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
