Implementation Training Consultant, Clinical

Hearst • Dallas, TX

16d • Hybrid

About The Position

Homecare Homebase is searching for an Implementation Training Consultant, Clinical who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Consultant, Clinical, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States. Additionally, this role takes the lead on all actions and readiness as it relates to a customer’s deployment and go-live.

Requirements

• Leadership to support the HCHB team during client rollouts, both in preparation and onsite.
• Expertise in assisting with software setup, training, and problem-solving for clients.
• Skill in communicating deployment risks efficiently with internal and external project teams.
• Commitment to ensuring client needs are met throughout the implementation process.
• Capability to prioritize workload and delegate tasks as necessary.
• Dedication to supporting the development and growth of junior staff through coaching and mentorship.
• Independence in working with minimal supervision while demonstrating strong ownership abilities to drive resolutions.
• The ability to travel up to 80% to support clients across the country.
• Bachelor's degree in business or a related field
• At least 2 years’ training experience with HCHB
• Current driver’s license and ability to rent a vehicle
• Demonstrated ability to analyze and solve complex problems
• HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

Nice To Haves

• Medical/healthcare experience is a plus

Responsibilities

• Client Training & Support: Lead client training sessions, both onsite and remote, ensuring effective software use and addressing client needs throughout the deployment.
• Team Leadership & Mentorship: Provide guidance and mentorship to team members, ensuring adherence to the implementation methodology and fostering team growth.
• Training Coordination: Oversee training preparations, including schedule coordination, database setup, and distribution of training materials. Conduct project calls to address client needs proactively.
• Issue Resolution & Communication: Research and resolve client issues, communicate effectively to understand client goals, and translate those into actionable initiatives.
• Continuous Improvement & Values: Maintain up-to-date product knowledge, provide feedback for employee evaluations, and exemplify CARES core values to promote a positive work environment.

Benefits

• Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.
• Meaningful work.
• Flexibility.
• We value work-life balance because we know that happy employees create happy clients.
• That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands, as well as the opportunity to work remotely for qualified candidates.
• A company that gives back.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees