Implementations Manager

Arrive • Atlanta, GA

23h • Onsite

About The Position

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
As part of the Operations Business Unit, you will join our high-impact Implementations Team. Your purpose is to be the bridge between our innovative technology and the physical world, launching on-demand zone and reservation solutions across North America.
Reporting to the Director of Operations, you will be the face of Arrive for municipalities, universities, and private operators. This is a unique opportunity to own the "moment of truth"—ensuring that our products come to life seamlessly for our clients. Based in our Atlanta, GA hub, you will collaborate with Sales, Client Support, and Account Management to ensure every launch is a success.
How to make an impact
Own the Launch: Plan and lead the end-to-end implementation process, ensuring on-demand and reservation solutions are delivered on time and above expectations.
Strategize for Success: Design and optimize implementation structures that align specifically with client goals to maximize user adoption and execution.
Bridge the Gap: Act as the central nervous system between cross-functional internal teams and external stakeholders, providing clear, consistent progress updates.
Educate & Empower: Conduct training sessions for external customers, ensuring they are equipped to utilize Arrive’s suite of tools to their full potential.
Drive Excellence: Continuously refine the implementation playbook by identifying friction points and applying best practices to make our process faster and smarter.
About you
You are a Together-minded collaborator who thrives on bringing people and complex projects into alignment. You take pride in being Focused, managing a high volume of moving parts without losing sight of the details. You are at your best when you are problem-solving on the fly, transforming technical requirements into a clear, actionable story for our clients. You are coachable, high-energy, and possess the "North Star" guiding sense needed to lead clients through change with confidence.

Requirements

• Operational Expertise: Proven experience in project management or operational implementation (parking industry experience is a major plus).
• Communication Mastery: Exceptional verbal and written skills, with the ability to build and deliver compelling presentations to external stakeholders.
• Technical Aptitude: Proficiency with Salesforce, Google Workspace, and Hubspot, alongside a natural curiosity for learning new proprietary software.
• Relationship Management: Experience managing multiple external clients and internal cross-functional teams simultaneously.
• Education: Bachelor’s degree preferred or equivalent professional experience.

Responsibilities

• Plan and lead the end-to-end implementation process, ensuring on-demand and reservation solutions are delivered on time and above expectations.
• Design and optimize implementation structures that align specifically with client goals to maximize user adoption and execution.
• Act as the central nervous system between cross-functional internal teams and external stakeholders, providing clear, consistent progress updates.
• Conduct training sessions for external customers, ensuring they are equipped to utilize Arrive’s suite of tools to their full potential.
• Continuously refine the implementation playbook by identifying friction points and applying best practices to make our process faster and smarter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level