Import Agent

Expeditors • Humble, TX

19h

About The Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

Nice To Haves

• Understanding of air documentation process a plus
• IATA certification (preferred)

Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Import files as required
• Use Workflows on daily basis
• Ensure timely delivery of freight to customers for Import shipments
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed