Import Export Agent - International
About The Position
The Import/Export Agent – International position supports all aspects of a freight forwarding operation to include the safe, efficient, and cost-effective transportation of goods (via shipping lines, airlines, road, and rail freight operators) keeping in consideration the type of goods and customer delivery requirements. Key responsibilities include monitoring all operational activity to guarantee successful performance of the operations and customer service (order entry, load planning, and load monitoring). Must have ability to supervise other associates as needed, as well as strong customer interaction and communication skills.
Responsibilities
- Handle start to finish processing of shipments
- Interact with overseas agents regarding shipment booking, pricing, documentation, and quoting
- Act as first level escalation for customer
- Provide ad-hoc quotes to customers
- Assist in new customer implementations
- Prioritize time sensitive situations
- Collaborate with other operations supervisors to execute shipments and deliver excellent customer service
- Ensure customer and department SOP’s and KPIs are adhered to and met
- Track shipments to ensure on time delivery is met.
- Provide relevant current knowledge of routing, packaging, legislation, and other factors that could impact freight movement.
- Handle rate negotiations with carriers on a spot rate basis
- Analyze process data and work on continuous improvements
- Identifying cost savings opportunities for the customer
- Ensuring all business needs are covered including when there are vacations, illness, etc.
- Other projects as assigned by the manager
Benefits
- Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
