Improvement System Coach - ORMC

Orlando Health • Orlando, FL

10d

About The Position

Position Summary

About Orlando Health:

Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals recognition from U.S. News & World Report and most recently received national top-50 rankings in two adult
specialties and high performing ratings in four specialties and 11 procedures and conditions, as well as a fourth Top Teaching Hospital and a seventh consecutive “A” Hospital Safety Grade from the patient safety advocates at The Leapfrog Group. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and
family outcomes, and has achieved Magnet® recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence.
Orlando Health ORMC is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary:
The Improvement System Coach II is responsible for the implementation of the Orlando Health Improvement System under the mentorship of the Director. The goal of the Orlando Health Improvement System is to achieve sustainable top decile performance in
the key performance indicators selected by the Board, by developing our team members and physicians to achieve their greatest potential in the pursuit of this goal.

Requirements

• Bachelor’s degree or higher in a professional healthcare discipline such as Nursing, Respiratory Therapy, Physical Therapy, Pharmacy, etc. or Bachelor’s degree or higher in Industrial Engineering.
• Three (3) years’ experience leading improvement projects with demonstrable results. A Master’s degree in a related field may substitute for up to two (2) years of the required experience.
• Internal transfers who have successfully completed training in the one-year Improvement System Associate role, combined with having met the requirements for entry into that role, may be promoted to the Improvement System Coach II with approval of the Director, Orlando Health Improvement System.

Responsibilities

• Improves operational efficiencies and achieve measurable results by reducing variation and waste, improving process flow, and quality.
• Independently develops and implements transformation projects or initiatives for a range of healthcare and clinical program areas.
• Coaches team members in Lean principles and leadership skills.
• Leads discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication.
• Demonstrates effective project management skills and professional accountability.
• Models change agent behaviors including honesty, integrity, reliability, and persuasiveness.
• Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution.
• Comfortable and effective in presenting to team members in all levels of the organization including various audience sizes.
• Demonstrates professional behavior towards patients, team members, and leaders to promote an environment of team work and collaboration.
• Demonstrates and maintains mastery of all aspects of performance improvement including Lean methodologies.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Provides information in support of business cases necessary for team decisions.
• Strong knowledge of Microsoft Office with a heavy focus on excel analysis.

Benefits

• Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees