In Room Dining Server - The Little Nell - Summer

Aspen Skiing Company•Aspen, CO

17h•$14 - $14•Onsite

About The Position

The In-Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. This role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In Room Dining Manager.

Requirements

High School Diploma or equivalent preferred
Six months related experience required
Strong knowledge of food and beverage menus, including ingredients and preparation methods
Basic knowledge of wine, food and cooking methods
Ability to provide exceptional guest service with professionalism and attention to detail
Excellent verbal communication and active listening skills
Strong organizational and time management abilities
Ability to handle multiple orders efficiently and accurately
Knowledge of proper food handling, safety, and sanitation standards
Familiarity with point-of-sale (POS) systems and order-taking procedures
Ability to lift and carry trays, carts, and other items safely
Strong problem-solving skills to address guest concerns promptly
Ability to work independently and as part of a team in a fast-paced environment
Basic math skills for processing payments and handling gratuities
Professional appearance and adherence to uniform and grooming standards
Ability to remain calm and composed under pressure
Flexibility to work various shifts, including nights, weekends, and holidays
Understanding of hotel policies, services, and room layouts to assist guests effectively

Responsibilities

Deliver food and beverages to guest rooms promptly and professionally
Ensure accuracy of orders, presentation, and adherence to hotel service standards
Set up and serve meals in a courteous and efficient manner
Provide menu recommendations and answer guest inquiries regarding food and beverages
Maintain cleanliness and organization of in-room dining trays, carts, and work areas
Process guest orders via phone, ensuring clarity and special requests are accommodated
Handle guest requests and concerns promptly to ensure satisfaction
Follow all health, safety, and sanitation guidelines
Collect and process payments accurately when required
Retrieve and clear trays from guest rooms and hallways in a timely manner
Collaborate with kitchen and other departments to ensure seamless service
Uphold hotel policies, procedures, and brand standards in all interactions
Other duties as assigned