In-Room Dining Supervisor

Montage International•Laguna Beach, CA

About The Position

In-Room Dining Supervisor Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Journey Train new staff and provide ongoing training and development opportunities for existing staff to enhance their skills and knowledge. Monitor inventory levels and order supplies as needed to ensure sufficient stock levels while minimizing waste. Handle customer inquiries, complaints, and special requests in a professional and timely manner, ensuring high levels of customer satisfaction. Assist management with scheduling, labor controls, and other administrative duties Ensure that all in-room dining orders are prepared and delivered promptly and according to guest specifications. Conduct regular inspections of guest rooms hallways to ensure that in-room dining trays and dishes are collected promptly Inspect daily set-up, presentations and delivery amenities Maintain high standards of service and attention to detail Deliver on guests’ expectations and have the desire to create WOW moments Maintain a clean working environment Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs About You You enjoy supervising and working as part of a team You are passionate about providing exceptional guest service and creating memorable moments You have basic communication skills You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity

Requirements

Ability to work a flexible schedule including weekends and holidays
Ability to collaborate in a team environment
One year minimum of experience in Food and beverage operations within a hotel or resort environment
Computer skills

Nice To Haves

Luxury hotel experience, a plus

Responsibilities

Train new staff and provide ongoing training and development opportunities for existing staff to enhance their skills and knowledge.
Monitor inventory levels and order supplies as needed to ensure sufficient stock levels while minimizing waste.
Handle customer inquiries, complaints, and special requests in a professional and timely manner, ensuring high levels of customer satisfaction.
Assist management with scheduling, labor controls, and other administrative duties
Ensure that all in-room dining orders are prepared and delivered promptly and according to guest specifications.
Conduct regular inspections of guest rooms hallways to ensure that in-room dining trays and dishes are collected promptly
Inspect daily set-up, presentations and delivery amenities
Maintain high standards of service and attention to detail
Deliver on guests’ expectations and have the desire to create WOW moments
Maintain a clean working environment
Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs