Inbound Call Center Representative

Great Lakes Credit Union•Chicago, IL

13h•$20•Onsite

About The Position

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

Requirements

Call center experience in a high-volume call center or high - volume phone environment or financial institution, preferred
Proven experience to become proficient with multiple software systems
Passion for helping others and making a difference
Excellent communication skills, especially over the phone
Quick learner with ability to navigate multiple software tools with ease
Calm under pressure and adaptable in a constantly changing environment
Strong attention to detail and a drive to go above and beyond for every member.

Responsibilities

Handle high – volume inbound calls with professionalism, empathy, and efficiency
Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
Build trust and genuine connections with each member thought active listening and clear communication
Uphold the GLCU’s values and standards of greatness in every interaction