Incident Handler

Zelis • Morristown, NJ

1d • $86,000 - $109,250 • Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview As a Cybersecurity Incident Handler, you’ll take the lead on investigating and mitigating security incidents across the organization. You’ll dig into digital evidence, guide teammates through complex problems, and help strengthen our overall detection and response capabilities. In this role, you’ll handle hands-on technical work like forensics and incident analysis, while also supporting the team by sharing knowledge, improving processes, and helping shape how we respond to threats. Your Team & Role: As a Cybersecurity Incident Handler, you’ll take the lead on investigating and mitigating security incidents across the organization. You’ll dig into digital evidence, guide teammates through complex problems, and help strengthen our overall detection and response capabilities. In this role, you’ll handle hands-on technical work like forensics and incident analysis, while also supporting the team by sharing knowledge, improving processes, and helping shape how we respond to threats.

Requirements

• Bachelor of Computer Science, Engineering, Information Security, Information Technology, or 4+ years of equivalent experience.
• 3+ years of enterprise level incident handling
• Ability to partner with enterprise teams within a cybersecurity context, leveraging diverse ideas, experiences, thoughts, and perspectives to improve the organization.
• Effective oral and written communication skills with experience in cybersecurity technical process documentation.
• Demonstrated cyber defense and information security passion, including commitment to maintaining technical proficiency
• Proven record of thought leadership via innovation and non-traditional solutions
• Fundamental understanding of IT Security practices/programs/tooling, with demonstrated examples of driving initiatives forwards.

Nice To Haves

• Advanced cybersecurity certifications (e.g., GCFA, GCIA, GNFA, GCTI, GREM, GCIH, GCFA, GPEN, OSCP, etc.)
• Cloud (AWS, Azure, GCP, etc.) certifications
• Proficiency in scripting and high-level programming languages (Python, PowerShell, bash, etc.)
• Functional knowledge of SIEM, SOAR, malware sandboxing solutions and related tools

Responsibilities

• Incident Analysis & Handling: Triage alerts, investigate suspicious activity, lead incident response steps, and coordinate containment and recovery efforts.
• Data Collection & Normalization: Make sure logs and security data are gathered correctly, cleaned up, and organized so the team can analyze them effectively.
• Digital Forensics: Examine systems, files, logs, and network data to understand what happened during security events.
• Mentoring & Training: Help newer analysts grow by sharing your experience, offering guidance, and running training sessions when needed.
• Technical / Process Guidance: Assist team members with technical questions, tool usage, investigation methods, and established response workflows.
• Shift Leadership: Act as the point person during your shift: manage workload, oversee investigations, ensure smooth handoffs, and support teammates. Participate in a rotating on-call schedule as required.
• Innovation: Look for opportunities to improve processes, recommend new tools or automations, and help refine how the team operates.

Benefits

• The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level