Income Audit - Income Auditor

Hotels and Resorts of Halekulani • Honolulu, HI

2d • Onsite

About The Position

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service." The Income Auditor collects and processes all daily hotel revenue postings and ensure that they are accurately reported in the General Ledger. They also assist the department in performing their required financial procedures to ensure financial responsibilities are handled in a timely manner.

Requirements

• A Bachelor’s Degree in Finance or Accounting and at least two years of Accounting or experience, or a combination of related education and experience is required.
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services and features.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to multi‐task various projects and processes at the same time in order to meet deadlines
• Ability to prioritize and organize.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Ability to resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Good communication skills (oral and written) to effectively interact with all departments and guests of the hotel.
• A strong understanding of Microsoft Office programs including Word, Excel, Outlook, Internet Explorer, and PowerPoint with an emphasis in advanced Excel, is required.
• Ability to present a physical, professional image.
• Exert physical effort in transporting banker boxes (25 pounds) to storage archive (located in office).
• Endure various physical movements throughout the work areas.
• Service functions will require frequent sitting, standing, and/or walking throughout the work shift.
• Office functions will occasionally require climbing /reaching, stooping, kneeling, crouching, and/or crawling
• Reach overhead 2 feet.
• Remain in stationery position for long periods of time (4-8 hours).
• Ability to visually see computer screen and work papers.

Nice To Haves

• Hotel Accounting experience preferred

Responsibilities

• Collect/Audit paperwork from all revenue centers in the hotel, ensuring accuracy and compliance.
• Review and balance rebates, paid outs, miscellaneous charges to the PMS and POS systems and invoices for miscellaneous guest charges are processed regularly.
• Perform daily reconciliation of all point-of-sale systems. This would include but not limited to Infor HMS, Infogenesis, SpaSoft, and any other system that captures revenue in the hotel.
• Prepare and distribute a Daily Revenue Report of the day’s revenue for management review.
• Maintain a complete and accurate filing of all PMS reports, Micros reports and miscellaneous source documentation. Ensure records with backup are kept in line with regulations and as per company policies.
• Assist with developing daily, monthly, quarterly, and yearly closing reports, and subsequent analysis of accounts and/or other balance sheet ledgers as directed.
• Answer inquiries to the Accounting department, including folio requests from guests, credit card inquires from guests, and requests for information from other departments within the hotel.
• Perform all other duties as may be required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level