Industrial Pump Field Operations Supervisor

Hydro•Chicago, IL

About The Position

Industrial Pump Field Operations Supervisor Imagine starting your week at dawn, gear packed, heading from your home base to a power plant where a high‑energy pump upgrade is waiting on your leadership. By mid‑morning, you’re coordinating a safe lift with the rigging crew, walking the flange alignments with maintenance, and guiding the commissioning checklist. After lunch, you’re training operators on best practices, capturing as‑found/as‑left data, and documenting improvement opportunities. By day’s end, you’ve resolved a seal issue, logged service and expense reports, and flagged a promising service opportunity for the sales team. Tomorrow might be a flight to another state—or even another country—to do it all again. About Hydro Inc. Hydro Inc. is a global industrial pump reengineering leader headquartered in Chicago. Since 1969, we’ve partnered with customers to boost the performance and reliability of their pumping systems through unbiased engineering analysis, root‑cause investigations, quality workmanship, and responsive field service. As the world’s largest independent pump rebuilder, we’re driven by integrity, technical rigor, and long‑term customer success.

Requirements

Extensive knowledge of high‑energy pumps and pumping applications, plus proven sales aptitude.
Strong, hands‑on expertise with OEM pumps and pumping equipment across multiple brands.
Excellent written and verbal communication skills; sound analytical judgment.
Collaborative mindset; patience and poise in all customer situations.
Commitment to represent Hydro’s best interests as the primary on‑site technical advisor.
Proficiency with Microsoft Office and Adobe applications.
Minimum 5 years of field or shop experience working on high‑energy pumps and pumping equipment.

Nice To Haves

Cross‑OEM background is a strong plus.
Aftermarket sales and/or field service experience is advantageous.

Responsibilities

Oversee on‑site pump installations and start‑ups at power plant and industrial facilities.
Perform equipment installation and troubleshooting for new customers and expansions for existing customers.
Serve as the on‑site customer liaison—own issues end‑to-end and drive timely resolution.
Deliver hands‑on training and ongoing support to customers, sales teams, and internal staff.
Complete service, expense, and weekly time reports accurately and on schedule.
Strengthen long‑term relationships, foster customer loyalty, and support revenue growth.
Gather product and business intelligence; identify and relay sales leads to the Sales team.
Proactively pinpoint product/service improvement opportunities and recommend solutions.
Travel extensively with frequent overnight stays; international travel as needed.
Be available for on‑call support 24/7, except during planned absences (vacation, medical, etc.).
Perform tasks that may involve some heavy lifting.
Expect extended deployments; typical productivity/travel is 80–100%.