Influencer & Community Specialist - RDG

Riviera Dining Group Inc•Miami, FL

33d

About The Position

Riviera Dining Group is seeking a highly skilled Influencer & Community Specialist to join our team. The Influencer & Community Specialist will serve as the intermediary between our brands and our target audience, representing the voice, character, and principles of our brands through a variety of means, including community support, online interaction, and influencer relationship building. The primary objective of this role is to foster the establishment and credibility of our brand in both virtual and real-world settings. If you possess a strong passion for relationship-building and community development, we welcome your application. As an Influencer & Community Specialist at RDG, some responsibilities may include, but are not limited to, the following:

Requirements

Bachelor's degree in marketing, communications, business, or a related field.
2 years of experience in community management, social media management, or a related field.
Hospitality experience is required.
Strong written and verbal communication skills, with the ability to effectively engage with diverse audiences.
Excellent interpersonal skills and the ability to build relationships with customers, influencers, and partners.
Familiarity with social media platforms and management tools, including canva or Iconosquare.
Understanding of social media analytics and engagement metrics, including impressions such as likes, comments, shares, and chats.
Knowledge of content marketing best practices.
Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously.
Strong problem-solving and critical-thinking skills, with the ability to identify and address issues proactively.

Responsibilities

Monitoring and responding to comments and messages on social media platforms to engage with the community and address any questions or concerns.
Identifying trends and patterns in customer feedback to provide insights to the broader team and improve the brands’ services and messaging.
Building relationships with key influencers, advocates, and customers to foster brand advocacy and help develop user-generated content.
Managing influencer outreach for brand collaborations and/or partnership opportunities
Managing Riviera Dining Group’s social media posting calendars
Creating a community building strategy for Riviera Dining Group social media accounts to engage & inform RDG employees, investors, etc of upcoming hirings, announcements, partnerships, etc
Escalating issues and customer complaints to appropriate internal teams to ensure timely and effective resolution.
Developing crisis management protocols and processes to address potential issues or negative online events that could impact the brand's reputation.
Managing and moderating online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputation.
Collaborating with cross-functional teams, including marketing, branding, customer service, and reservations, to align community initiatives with overall business goals.
Working with social media listening and analytics tools to monitor brand mentions and sentiment online and adjusting community strategies accordingly.
Staying up to date with industry trends and best practices in community marketing and social media.