Info Desk Specialist

Nationwide Children's HospitalColumbus, OH
5d

About The Position

Greets visitors, responding to inquires or problems and directing visitors to requested locations.

Requirements

  • High school diploma, required.
  • Must possess general office and multitasking skills.
  • Requires good listening and excellent interpersonal skills.
  • Knowledge of standardmedical terminology.
  • Ability to type 35 words per minute.
  • Ability to maintain confidential information.
  • Enjoys working with the public and possesses a friendly, helpful attitude.
  • Two years of customer service experience, required.

Responsibilities

  • Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
  • Provides information about the organization's services, policies, and procedures to visitors.
  • Maintains and updates records of visitors, inquiries, and complaints.
  • Monitors and maintains the cleanliness and organization of the information desk area.
  • Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.
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