Info Desk Specialist

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

Greets visitors, responding to inquires or problems and directing visitors to requested locations.

Requirements

• High school diploma, required.
• Must possess general office and multitasking skills.
• Requires good listening and excellent interpersonal skills.
• Knowledge of standardmedical terminology.
• Ability to type 35 words per minute.
• Ability to maintain confidential information.
• Enjoys working with the public and possesses a friendly, helpful attitude.
• Two years of customer service experience, required.

Responsibilities

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization's services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED