Informatics Program Specialist

Sharp HealthCare•San Diego, CA

12d•$72 - $104

About The Position

The Informatics Program Specialist functions as an expert practitioner, consultant, educator, innovator using evidenced based practice and research, and evaluator to maintain and improve system services, and to mentor clinician users to become better technology consumers. Responsible for creating and analyzing healthcare information and communications technology strategies to reduce risks, improve care delivery, change policy while providing oversight and guidance in the integration of technology in practice. Guides opportunities to develop, standardize and optimize systems, clinical processes, and data to ensure initiatives improve organizational processes and performance. The Informatics Program Specialist will support Sharp's future technology environment using research, evidenced-based practice, and the highest level of benchmarks - a single EHR platform with common enterprise-wide workflows, a consumer enabled modern EHR platform driving consumer engagement, greater interoperability that reduces variation and fragmentation, and improved efficiency and effectiveness reducing variable cost of care and maximizing clinical effectiveness. Designing, implementing, and optimizing additional technologies, keeping standardization in mind.

Requirements

Master's Degree in Informatics or Healthcare Related field would be considered.
7 Years recent clinical and/or informatics experience
1 Year recent experience in healthcare informatics
Certified Professional in Healthcare Information and Management Systems (CPHIMS) OR related ANCC Professional Certification -REQUIRED within 1 year of hire date. Department management is responsible to track and ensuring employee obtains the certification within the required timeframe.

Nice To Haves

Demonstrate understanding of hospital/healthcare processes.
Experience in a leadership level position in a healthcare facility.
California Registered Nurse (RN) - CA Board of Registered Nursing -PREFERRED

Responsibilities

System Design, Implementation and Maintenance Participate in the selection, implementation, and support of clinical systems.
Uses innovation, evidenced-based practice, and research to guide the design decisions.
Implement software upgrades in collaboration with the IT Systems Analyst.
Actively participate in testing and validation of departmental systems and components.
Facilitate adherence to National and Institutional Privacy Policies in development of systems.
Efficiency and Effectiveness Ensure maximum use and efficiency of clinical systems.
Contributes to identification of cost reducing and/or revenue enhancing opportunities.
Develop targeted metrics which determine system benefits for the user department, including criteria which measure process improvement.
Gather, analyze, and process information to determine overall system and process improvement benefits based upon defined metrics.
Provides direction to operational teams in use of audit tools which determine the level of user adoption of technology.
Participates in design and evaluation of the benefits or outcomes.
Assists teams in improving efficiency and effectiveness through project management.
Develops and leads teams in projects to address issues and lead the team to a positive outcome.
Customer Service Develop and maintain relationships with vendors for research and development purposes.
Attend vendor training as needed.
Attend vendor user groups and conferences, preferably with IT Systems Analyst.
As a liaison to clinically focused committees, perform regular analysis of clinical workflow and provide recommendations for the automation of manual processes, and to assure technology is meeting the needs of the department by enhancing, not impeding workflow.
Develop processes to solicit and respond to user concerns about system functionality working cooperatively within the Informatics Governance Structure.
Develops resolutions to issues in response to user requests and concerns.
Provide direct support to end users as required, working within the established support framework that includes Informatics and IT input.
Serve as the primary liaison between the clinical department, core teams, and IT in order to resolve system/interface problems through effective communication, relationship building and interaction.
Communicate with staff regarding upcoming downtime and ensure ready availability of the appropriate tools to support staff during the downtime.
Demonstrates respect, professional behavior and appropriate confidentiality in all interactions and relationships across the health system.
Demonstrates cooperation, adaptability, flexibility, effective communication and dependability in supporting team goals.
Use expert skills to address conflict and assist team in arriving at mutually agreed upon resolutions.
Training and Professional Development Consistently strive to improve knowledge and skills in the development of clinical systems and processes.
Demonstrates intrinsic motivation within the team environment; contributes new innovative ideas using evidence based practice and research; utilizes opportunities to improve and share knowledge.
Contributes to professional practice development through any of the following: Active participation in a professional organization; Seek opportunities to actively learn about or to share new informatics concepts; Attends classes, seminars, conferences and other forums as assigned.
Maintain relevant knowledge in informatics and other health technologies theories and practice through lifelong learning.