Information Security Manager

Citizens Trust Bank•Atlanta, GA

About The Position

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. POSITION SUMMARY: Responsibilities include but are not limited to the following: • Develops, maintains, and oversees bank-wide IT security programs and protocols • Develops, maintains, and oversees policies, processes, and control techniques to address all applicable information security requirements • Oversees and manages the information and cyber security risk management. Evaluates all information systems, data processes, and communication for security risks. • Monitors, detect, contain, mitigate, and report incidents that impair the confidentiality, integrity, and availability of the bank’s data and network infrastructure • Oversees the bank’s Vendor Management Vulnerability Program to ensure that all information systems, software, and hardware devices are properly backed-up, secured, maintained, and patched • Provides oversight, governance, and security for the bank’s servers, switches, routers, computers, and other digital equipment and systems • Oversees network security and cybersecurity protocols for the Bank’s networks, helping to ensure the safety and security of the organization’s IS network and electronic documents • Hires, trains, and oversees personnel with significant information security information duties as well as assist board members, executive and senior management, and bank associates regarding their IT security responsibilities • Conducts annual performance reviews for all associates • Sets and tracks and departmental goals to meet the bank’s strategic plans • Prepares informational and regulatory IS reports, spreadsheets, and graphs for executive management and the board of directors • Manages and maintains the bank’s IT infrastructure, including servers, networks, and storage systems • Implements and oversees disaster recovery and business continuity plans to ensure the availability and integrity of IT systems • Collaborate with IT teams to design and implement secure systems and applications • Manages access controls and ensure that only authorized personnel have access to sensitive information and systems • Oversees the implementation of security patches and updates to all IT systems and applications • Develops and maintains documentation for IT security policies, procedures, and incident response plans • Ensures the secure configuration and management of all IT assets, including hardware, software, and network devices • Conducts regular vulnerability assessments and penetration testing to identify and address security weaknesses • Negotiates with technology vendors, contractors to obtain the highest possible level of services for the Bank • Performs cost savings and efficiency assessments; implements effective changes • Collaborates with all business lines to identify IS needs and develop strategies to meet needs; • Assesses, identifies, develops, and implements internal controls and safeguards to mitigate and eliminate potential related risks, threats and exposure • Manages and verifies effective change management • Previews and improves existing software and networking equipment and hardware • Creates a superior technology culture with an excellent reputation • Consistently demonstrates professional appearance, image, and represents the CTB Brand • Demonstrates personal accountability; maintains and handles all confidential, complex, and sensitive matters and information discretely • Monitors, manages, and ensures that policies, procedures, and controls are followed; ensures compliance and information system/security related concerns are resolved effectively • Drives a positive internal/external customer experience and ensures that exceptional customer service is provided throughout the enterprise • Serves on the Bank Technology Committee and other assigned committees; attends Audit and Compliance Committee and other meetings • Promotes and establishes strong, positive, and productive working relationships with all lines of business within the Bank • Adheres to all policies, procedures, and expectations, including customer confidentiality • Monitors and enforces compliance related policies, procedures, processes, guidelines, and bank’s practices • Exceeds all established goals, objectives, and expectations • Creates processes for report preparation, presentations, and correspondence • Delivers consistent excellent quality customer service and establishes relationships in a manner that enhances the overall marketing efforts of the bank • Maintains a sound and comprehensive working knowledge and understanding of all bank policies, procedures, guidelines, rules, expectations related to areas of responsibilities and banking solutions and services offered by the Bank, its subsidiaries, strategic alliances, third-party service vendors and competitors • Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistently represents the CTB Brand • Attends, participates, promotes and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden Bank’s image and visibility • Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives • Manages other assigned functions and performs other duties and responsibilities as assigned

Requirements

Bachelor’s degree in information security, computer science, or related field; CISSP, CISM, or CISA Certifications preferred
Minimum of years of proven progressive information technology experience in a banking environment
Minimum of 5 years managerial and project management experience
Extensive knowledge of banking industry best practices for network systems security and implementation
Proficient in Microsoft Office and working knowledge of FIS and other banking systems
Must have a broad understanding of emerging technology knowledge and experience
Digital and tech savvy with advanced experience of network operating systems, routers, switches and telephony protocols.
Advanced experience with Microsoft Server 2016 & Windows 10 workstation operating systems; Apple Business Systems Management and JamF iOS Configurations is a plus
Strong knowledge of Cisco router and switch configurations, firewalls, and telecommunications
Demonstrated experience in creating strategic partnerships with effective stakeholder communication and influence
Strong leadership, management, and coaching skills with ability to lead by example
Proven record of successful goal attainment, project development, and staff coordination
Trustworthy with the ability to effectively handle and maintain confidential matters and information
Excellent quality customer service skills and ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank
Understanding of industry’s current trends and developments
Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws
Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand at all times
Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
Excellent presentation, written and verbal communication skills with the ability to communicate clearly, concisely, tactfully, and effectively
Strong analytical, technical, problem resolution, project management, strategic and critical thinking, research and negotiation skills
Assertive and demonstrates initiative with the ability to maintain a proactive approach to assignments
Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
Demonstrated ability to conduct and facilitate effective meetings and training classes
Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
Must be mature, creative, flexible, resourceful, energetic and multi-task oriented with the ability to manage multiple projects and prioritize work to meet deadlines
Good organizational, research, and listening skills with a competitive and winning spirit that emphasizes the team concept
Ability to work through challenging situations and find win-win solutions
Ability to establish and maintain effective working relationships with co-workers, customers, and representatives across all business lines
Available to travel locally, with periodic travel between state locations
Ability to move, reposition or relocate modest amounts of equipment, if necessary

Nice To Haves

CISSP, CISM, or CISA Certifications preferred
Apple Business Systems Management and JamF iOS Configurations is a plus

Responsibilities

Develops, maintains, and oversees bank-wide IT security programs and protocols
Develops, maintains, and oversees policies, processes, and control techniques to address all applicable information security requirements
Oversees and manages the information and cyber security risk management. Evaluates all information systems, data processes, and communication for security risks.
Monitors, detect, contain, mitigate, and report incidents that impair the confidentiality, integrity, and availability of the bank’s data and network infrastructure
Oversees the bank’s Vendor Management Vulnerability Program to ensure that all information systems, software, and hardware devices are properly backed-up, secured, maintained, and patched
Provides oversight, governance, and security for the bank’s servers, switches, routers, computers, and other digital equipment and systems
Oversees network security and cybersecurity protocols for the Bank’s networks, helping to ensure the safety and security of the organization’s IS network and electronic documents
Hires, trains, and oversees personnel with significant information security information duties as well as assist board members, executive and senior management, and bank associates regarding their IT security responsibilities
Conducts annual performance reviews for all associates
Sets and tracks and departmental goals to meet the bank’s strategic plans
Prepares informational and regulatory IS reports, spreadsheets, and graphs for executive management and the board of directors
Manages and maintains the bank’s IT infrastructure, including servers, networks, and storage systems
Implements and oversees disaster recovery and business continuity plans to ensure the availability and integrity of IT systems
Collaborate with IT teams to design and implement secure systems and applications
Manages access controls and ensure that only authorized personnel have access to sensitive information and systems
Oversees the implementation of security patches and updates to all IT systems and applications
Develops and maintains documentation for IT security policies, procedures, and incident response plans
Ensures the secure configuration and management of all IT assets, including hardware, software, and network devices
Conducts regular vulnerability assessments and penetration testing to identify and address security weaknesses
Negotiates with technology vendors, contractors to obtain the highest possible level of services for the Bank
Performs cost savings and efficiency assessments; implements effective changes
Collaborates with all business lines to identify IS needs and develop strategies to meet needs
Assesses, identifies, develops, and implements internal controls and safeguards to mitigate and eliminate potential related risks, threats and exposure
Manages and verifies effective change management
Previews and improves existing software and networking equipment and hardware
Creates a superior technology culture with an excellent reputation
Consistently demonstrates professional appearance, image, and represents the CTB Brand
Demonstrates personal accountability; maintains and handles all confidential, complex, and sensitive matters and information discretely
Monitors, manages, and ensures that policies, procedures, and controls are followed; ensures compliance and information system/security related concerns are resolved effectively
Drives a positive internal/external customer experience and ensures that exceptional customer service is provided throughout the enterprise
Serves on the Bank Technology Committee and other assigned committees; attends Audit and Compliance Committee and other meetings
Promotes and establishes strong, positive, and productive working relationships with all lines of business within the Bank
Adheres to all policies, procedures, and expectations, including customer confidentiality
Monitors and enforces compliance related policies, procedures, processes, guidelines, and bank’s practices
Exceeds all established goals, objectives, and expectations
Creates processes for report preparation, presentations, and correspondence
Delivers consistent excellent quality customer service and establishes relationships in a manner that enhances the overall marketing efforts of the bank
Maintains a sound and comprehensive working knowledge and understanding of all bank policies, procedures, guidelines, rules, expectations related to areas of responsibilities and banking solutions and services offered by the Bank, its subsidiaries, strategic alliances, third-party service vendors and competitors
Demonstrates consistent professional appearance, behavior, image, high level of integrity, ethics and consistently represents the CTB Brand
Attends, participates, promotes and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden Bank’s image and visibility
Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives
Manages other assigned functions and performs other duties and responsibilities as assigned