INFORMATION SERVICES SPECIALIST I

State of Illinois•Springfield, IL

9d•Onsite

About The Position

We invite qualified applicants to apply for the position of Information Services Specialist I in the Information Technology Division at State Retirement Systems (SRS). This position provides user support for the Agency while focusing on customer service. It provides support by answering customer questions and troubleshooting technical issues involving varying types of hardware and software. Installing and maintaining workstations and other utilities and protocols to complete the business functions at SRS. This position is an entry level position into the Information Technology field and will give the candidate the opportunity to learn and progress in the field of technology. The ideal candidate for this position can prioritize tasks and should be organized. They should also have excellent communication skills and be self-motivated. SRS is conveniently located on the west side of Springfield with free parking on-site. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Requirements

Requires one (1) year of professional experience providing help desk support to technology users.
Requires one (1) year of professional experience supporting Windows desktop/laptop operating systems and desktop software such as Microsoft Office products.
Requires knowledge skill and mental development equivalent to completion of two years of college with course work in computer science or directly related field; or satisfactory completion of an agency sponsored training program.
Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs.
Requires the ability to work with small objects such as small screws, memory chips, cable connections, etc.
Requires the ability to work outside of normal hours to meet deadlines.
Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

Nice To Haves

Prefers one (1) year of professional experience providing help desk support to technology users.
Prefers one (1) year of professional experience supporting Windows desktop/laptop operating systems and desktop software such as Microsoft Office products.

Responsibilities

Performs first level help desk functions, including answering help line calls, performing first level problem diagnostics, problem escalations, and problem tracking and reporting for all IT applications and system support functions for internal and external customers.
Answers questions from Agency staff; assists in the review and evaluation of new hardware and software technology; assists with the assessment and review of user requests for new PC software; assists with the gathering of user requirements, testing, implementation, documentation, and maintenance of PC/Laptop/Printer/Scanning systems.
Assists users by providing support with software packages such as Microsoft Office Suite, Windows 10/11, Adobe products, and SRS developed systems.
Establishes and maintains basic configurations ensuring compliance with Agency security considerations, performance requirements, and established standards.
Performs the process of duplicating new OS installations for efficient on-site installations of desktop/laptops. Performs on-site installations of desktop/laptops; assists with device installations and software maintenance. Maintains desktop/laptop operating system by applying updates and fixes. Provides support for complex computer functions including configuration, installation, and support of network devices including printers, scanners and computers.
Attends training courses as needed or as assigned and approved by management.
Performs other duties as required or as assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carryover year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.