INFORMATION SERVICES TECH I

State of careers Rhode Island•Wakefield, MA

17h

About The Position

GENERAL STATEMENT OF DUTIES: To perform technical work providing information, publication, resource, reference and other statewide, centralized information/library/communications services; to access and process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and various software programs; and to do related work as required. This position works to perform word processing and database tasks requiring the exercise of some independent judgment and involving a degree of final responsibility; to type letters, violations, various reports and related material with accuracy; to do data entry, retrieve computer data, and produce technical reports; to perform telephone and in-person reception, do filing, complete other office duties, and do related work as required.

Requirements

A working knowledge of state government, services and programs
A working knowledge of general office practices
The ability to perform duties in the areas of preparation and maintenance of materials, publication, data processing equipment, distribution and resource
The ability to access and process data through statewide networks using word processing, the WWW and various software programs
The ability to perform keyboard functions with reasonable speed and accuracy
The ability to compile reports
The ability to establish and maintain effective working relationships with supervisors, staff and the public
The ability to perform simple routine repairs to equipment
Graduation from a senior high school
Employment in a position providing information to the public or employment in a clerical position involving the use of computer equipment and software
Any combination of education and experience that shall be substantially equivalent to the above education and experience

Nice To Haves

Working Knowledge of MS Office programs (Word, Excel, Outlook, etc.)
Data entry experience

Responsibilities

To perform a variety of technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.
To access and process data through electronic networks and the Internet using word processing, the WWW and various software programs.
To assist in answering requests and providing information on a wide variety of services and programs.
To answer the telephone and in-person requests for general information from other state agencies and the general public.
To make routine contacts with the public, state officials, employees, etc.
To disseminate printed materials and correspondence.
To compile and maintain statistics and other data.
To provide information and assistance to state agencies, community organizations, the public and others.
To receive and process requests for reformatting of state documents into alternative formats.
To perform simple, routine repairs to equipment.
To maintain an inventory of supplies.
To do related work as required.
To type letters, violations, various reports and related material with accuracy.
To do data entry, retrieve computer data, and produce technical reports.
To perform telephone and in-person reception, do filing, complete other office duties, and do related work as required.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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