Information Services Technician II

State of careers Rhode Island•Cranston, RI

4d•$55,029 - $72,747

About The Position

GENERAL STATEMENT OF DUTIES: To perform responsible technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services; to process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and other software programs; and to do related work as required. This position provides administrative support to the Deputy Warden of the Training Academy, including managing the administrator’s schedule, participating in meetings by recording and taking minutes and executing follow-up tasks, and coordinating travel arrangements. The role encompasses a range of administrative responsibilities to support the operations of the Leadership Academy, as well as assisting the recruitment team with coordinating required purchases through approved vendors, securing training and event locations, and processing requests for overtime and administrative leave. The position requires strong organizational skills and meticulous attention to detail to effectively manage multiple tasks simultaneously, ability to work well under pressure, excellent communication and interpersonal abilities to collaborate with internal staff and external vendors, and proficiency in Microsoft Office Suite products.

Requirements

A working knowledge of state government, services and programs
A working knowledge of word processing and other computer applications
A working knowledge of the operation of computer equipment and peripherals and the ability to operate and make minor repairs to such equipment
The ability to organize and present data in formats applicable to user needs
The ability to compile reports
The ability to establish and maintain effective working relationships with staff, other governmental agencies and the public
The ability to supervise and review the work of technical and support personnel
Related capacities and abilities
Strong organizational skills
Meticulous attention to detail to effectively manage multiple tasks simultaneously
Ability to work well under pressure
Excellent communication and interpersonal abilities to collaborate with internal staff and external vendors
Proficiency in Microsoft Office Suite products
Graduation from a college of recognized standing including or supplemented by courses in computer science
Considerable employment in a position providing information to the public or in a clerical position involving the use of word processing equipment and other software programs
Any combination of education and experience that shall be substantially equivalent to the above education and experience

Responsibilities

To perform responsible technical work providing information, publication, resource, reference and other statewide centralized information/library/communications services.
To process data through electronic networks using word processing, the WWW and other software programs.
To answer requests and provide information on a wide variety of services and programs.
To make important and routine contacts with the public, state officials, employees, etc.
To establish and maintain a publications schedule for agency publications in both electronic and printed formats.
To prepare information service documents for publications using various formats.
To compile and maintain web pages for publication on statewide web sites.
To participate in the design of agency web pages.
To prepare camera-ready copy for flyers, reports and other publications.
To update and maintain on-line files of current materials for distribution.
To answer questions regarding agency programs, policies and services.
To supervise and review the work of staff assigned to assist.
To do related work as required.
Managing the administrator’s schedule
Participating in meetings by recording and taking minutes and executing follow-up tasks
Coordinating travel arrangements
Coordinating required purchases through approved vendors
Securing training and event locations
Processing requests for overtime and administrative leave

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees.
Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit.
Accordingly, any employee hired after this date will be required to participate in the direct deposit system.
At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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