Information System Specialist

Expeditors•Charlotte, NC

About The Position

What does an Information System Specialist do? Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more. IS Specialist Duties and Responsibilities Support the end users on incidents logged in our online ticket system or help with regional requests Support basic level Windows server and Unix Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement Support on network issues (LAN, WAN, Wi-Fi) Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service) Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation On call for after-hours IS issues and prepared to travel and support other offices in the network Server room maintenance and administration (including backups) Automation & Innovation (including PowerShell) Procurement, Asset management, and Inventory Audio/visual equipment maintenance and troubleshooting Telecom administration and maintenance Administration of Expeditors Proprietary Applications Administration of 3rd Party Systems Capacity utilization and planning Helpdesk administration Training Disaster recovery & high availability Cybersecurity Other duties as needed and assigned

Requirements

Effective written and verbal communication skills in English
Time management and task prioritization (including project work)
Collaborative mindset
Knowledge of latest technologies and industry trends
Commitment to company policies and controls
Customer service skills
24-hour availability for after-hour incidents & implementations
A sense of urgency
Windows PC troubleshooting, maintenance, and deployment
Printers/copiers
Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
Windows Server Administration (including AD and Group policies)
Linux Server Administration (fundamentals)
Virtualization
Remote administration
Mobile devices (iOS/Android)
Cybersecurity

Nice To Haves

Preferred Bachelor’s Degree
IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
Preferred IT helpdesk background

Responsibilities

Support the end users on incidents logged in our online ticket system or help with regional requests
Support basic level Windows server and Unix
Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
Support on network issues (LAN, WAN, Wi-Fi)
Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
On call for after-hours IS issues and prepared to travel and support other offices in the network
Server room maintenance and administration (including backups)
Automation & Innovation (including PowerShell)
Procurement, Asset management, and Inventory
Audio/visual equipment maintenance and troubleshooting
Telecom administration and maintenance
Administration of Expeditors Proprietary Applications
Administration of 3rd Party Systems
Capacity utilization and planning
Helpdesk administration
Training
Disaster recovery & high availability
Cybersecurity
Other duties as needed and assigned