Information Systems Support Specialist

State of Delaware•Dover, DE

17h

About The Position

The incumbent in this position will be assigned to the System Unit at the Division of Child Support Services. Duties include: Delaware Child Support System (DECSS) and RAPID user support triage of system issues reported by users, generation and tracking of Help Desk tickets using Microsoft team Foundation Server, DECSS and RAPID table administration, batch error research and results verification, User Acceptance testing of bug fixes and new systems functionality, systems documentation updates and SQL query generation and analysis. This position also answers customer inquiries with issues with client facing applications.

Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
Six months experience in information systems analysis and design.
Six months experience in conducting information systems needs and requirements analysis.
Six months experience in technical report writing.
Criminal background check: A satisfactory criminal background check is required as a condition of hire.
Applicants must be legally authorized to work in the United States.

Responsibilities

Assists program managers in the computerization of agency information systems by identifying data/user needs, defining applications and making recommendations for new or enhanced automation of program information and computer system requirements, and providing information on data available from other states and the federal government.
Analyzes current automated and non-automated information systems design and performance and recommends new/modified or deleted computer applications to ensure computer systems are in consonance with the agency's informational needs, goals and objectives.
Coordinates with program managers and application support staff to troubleshoot and correct system errors and schedule system development, enhancement, testing and implementation; may oversee the work of contractors.
Develops design and programming specifications for automated information processing systems, may prepare requests for proposals and evaluate proposals; provides data requirements to application support staff throughout the design and programming phases of a project.
Plans for and coordinates testing of applications or tests computer applications by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
May assist as a team member in the establishment, implementation and monitoring of data processing standards for the agency.
Conducts user orientation and training for modified or new information system capabilities.
Designs and develops reports, forms, files, computer screens and other tools for maximum efficiency and optimum work flow and in accordance with agency requirements.
Maintains liaison with DTI, other state agencies, other states, vendors and the federal government in order to keep current on and provide input to standards and to plan for the development and maintenance of systems.
Prepares memos, reports and computer operating manuals for use by management and operational staff expressing computerized information systems using charts, matrices and graphs.
Responsible for the security of automated system information authority for assignment of user passwords.
Develops and maintains system documentation.