Information Systems Technician I - Project Support Technician

Illinois Secretary of State•Springfield, IL

11d•Onsite

About The Position

Assists in supporting IT project management activities within the Office of the Secretary of State. This role provides technical and administrative support to project managers and senior staff, ensuring project documentation, tracking, and reporting are completed accurately and on time. Helps coordinate small tasks, maintains team members and stakeholders.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience.
Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation.
Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services.
Requires elementary knowledge of accounting and statistical theories, methods and practices.
Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer.
Requires working knowledge of the principles and techniques of computer system documentation.
Requires ability to effectively participate in and profit from formal and in-service training programs.
Requires ability to analyze data logically.
Requires ability to maintain satisfactory working relationships with others.
Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions.
Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers.
Requires awareness and adherence to organizational standards for security, privacy and ethics.
Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
Requires the ability to perform physical activities such as lifting, carrying, and pushing/pulling items weighing up to 50lbs.

Responsibilities

Assisting with project planning by preparing schedules, task lists, and documentation.
Supporting project execution by monitoring progress and updating tracking tools.
Maintaining project records, reports, and documentation in compliance with standards.
Providing technical support to project staff, including troubleshooting basic IT issues.
Assisting in communication between cross-functional teams and external vendors.
Preparing status updates and reports for review by the Project Manager.
Supporting resource allocation tracking and budget monitoring under supervision.
Performing clerical and logistical tasks such as scheduling meetings, preparing agendas, and distributing materials.
Assisting with quality assurance checks and compliance reviews.
Performs other duties as required or assigned.